Job Description

We are looking for a Housing Officer to deliver the anti-social behaviour (ASB) and domestic abuse services and act as a subject matter expert regarding tenancy enforcement and safeguarding concerns. Work collaboratively with the wider Neighbourhood Team and Customer Resolution Centre. Maintain strong relationships with key partners internally and externally in line with CHP's corporate objectives.
What you'll be doing

• Use all suitable remedies to resolve tenancy breaches including the issuing of tenancy warnings and notices. The role may require the preparation of court paperwork and representing CHP in court action against customers.
• Adopt a multi-agency service delivery approach, where required, to enhance the community or improve the lives of individuals. Work with partner agencies, such as police, councillors, local authorities, children services, education, faith denominations, family welfare, primary health care and voluntary groups to ensure positive outcomes are delivered.
• Provide a tenancy administration service, working alongside the Assistant Housing Officers, to ensure the prompt and efficient resolution of customer requests for permissions, tenancy assignments, tenancy successions, and joint tenancy requests.
• Assist in the prompt and efficient letting of properties by delivering pre-termination inspections, property viewings and tenancy sign-ups as required and within agreed timescales.
• Identify and report safeguarding matters, taking appropriate action in line with CHP's Protecting People from Harm (Safeguarding) policy.

What we are looking for

• Full driving licence and access to a vehicle for work purposes.
• Proven abilities in delivering housing or estate management services, such as: responding to ASB, domestic abuse, and safeguarding concerns, providing housing-related support, managing communal spaces and estates, completing tenancy administration tasks, or letting properties.
• Proficient IT skills, including Excel, office systems and CRM databases.
• Strong planning and organisational capabilities with a methodical and precise approach to work as well as strong analytical and problem-solving abilities.
• Excellent communication and interpersonal competencies.

Please note the office expectancy of this role is as follows: About 80% of this role will be travelling to and around your patch and then the rest of the time will be spent working from the office.
Benefits

• The salary for this post will be 37,270 Per Annum plus an additional 1458 car allowance per annum.
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• CHParticipate volunteering programme
• Competitive pension scheme
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive.
We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

Skills Required