Job Description

Hybrid:

Once a week in office

Reports to:

HR Manager

About Akixi

Akixi is a fast-growing and profitable privately-owned company based in West Sussex, UK. Our portfolio of cloud-based real-time call and contact analytics software is delivered through our network of IT and telecoms partners around the world and we have over 7,000 active customer sites.


We are proud to have been recognised within the industry, winning the 'Best Analytics Platform' in the UC Awards 2020 and 'Best Call Management Solution' in the Comms National Awards 2020.


Akixi is part of the Cisco Partner Ecosystem and a member of the Cisco Solution Partner Program.


www.akixi.com

Job Summary

The HR Administrator plays a key role in supporting the smooth running of day-to-day HR operations. This position works closely with the HR Manager and is responsible for delivering efficient administrative support across core HR activities including recruitment, onboarding, employee records, payroll, and engagement.


This role provides a solid foundation for someone looking to develop a career in HR. We welcome applicants who are already CIPD Level 3 qualified or currently working towards it. There is also the opportunity to complete

C

IPD Level 3 or Level 5 as part of an apprenticeship programme, with full support from the business.


It's a varied role that requires strong organisational skills, attention to detail, and the ability to handle sensitive information with professionalism.

Key Responsibilities

Recruitment and Onboarding

Post job adverts and manage candidate communications. Coordinate interview scheduling with hiring teams. Prepare offer letters, contracts, and onboarding documentation. Support in-person inductions and help run engaging onboarding sessions.

HR Administration

Maintain accurate, confidential employee records in our HRIS. Draft employment contracts and documentation (e.g., role changes, confirmations). Be the first point of contact for day-to-day HR queries.

Payroll & Systems

Collate and verify payroll data--starters, leavers, changes. Handle employee queries on pay, deductions, and benefits. Assist with pension admin and liaise with benefit providers.

Employee Relations Support

Provide admin support for employee relations cases (note-taking, scheduling). Conduct return-to-work interviews and check-ins with HR guidance.

Engagement & Events

Coordinate team events and support the social committee. Organise recognition gestures like birthday gifts, e-cards, and milestones.

Policies, Compliance & Reporting

Keep HR documents current and shared appropriately. Produce basic reports and track key HR metrics. Communicate HR policies and benefits clearly and effectively.

Requirements

Recently completed, currently studying, or interested in completing Level 3 or Level 5 via an apprenticeship. Previous experience in an HR admin/support role. Superb attention to detail and strong organisational skills. Confident, clear communicator--written and verbal. Discreet and professional with sensitive information. * Comfortable using HR systems and Microsoft Office tools.