Job Description

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:

Provide professional and effective HR Advisor function in order to support our business needs and that of our managers and employees.


Confidentiality is crucial for this role as there is access to sensitive information so in accordance with GDPR the job holder must be aware of how to be discreet and ensure levels of sensitivity at all times.


The HR Advisor is the first point of contact for employees and line managers on all aspects of the employee lifecycle (hire to exit), by guiding on policy and process.

Key Responsibilities:

Employee Relations:

Supporting managers in the employee relations process by coaching and developing their capabilities in (not limited to) disciplinary, grievances, managing sickness, performance, and ill-health Ensure company policy and best practice is adhered to in all employee relations procedures Manage processes from beginning to end Provide informal mediation in workplace disputes and conflict resolution

Employee Engagement and Wellbeing:

Lead on the employee engagement survey, ensuring feedback and results are shared and actioned. Act as a point of contact for employee wellbeing concerns and support services

Organisational Design:

Support the business in restructures, redundancies and TUPE in line with employment legislation and best practice

Onboarding:

Take ownership of, and lead the delivery of a comprehensive employee induction program, ensuring a smooth and engaging onboarding experience

Reporting:

Produce HR metrics to provide detailed insights into the business, including employee retention, recruitment, turnover and producing solutions and trends to the relevant business

Projects:

Support the HR team in developing key projects to support the business needs

Training:

Provide training to managers as needed on HR processes and best practice

Manage HR inbox:

Deal with queries as required that fall outside the remit of the HR Administrator

Skills & Experience

Ideally holds or is working towards L5 CIPD qualification Previous practical experience within a HR Advisor capacity Ability to build credible working relationships with key stakeholders Strong ER skills and knowledge including disciplinaries, grievances, appeals, performance management, long term sickness and capability A positive can do and hands on approach Attention to detail with clear and simple communication skills, both verbally and written Results focussed and ability to translate these into actions and solutions. Ability to prioritise workload and take on multiple HR activities Experience mentoring, coaching and supporting managers, provide training on policies and processes, as well as front-end performance management to help enable managers to get the best out of their teams and prevent issues before they happen A good understanding of employment legislation and how to apply this pragmatically Strong Excel and HR system skills and proficient in MS Office applications

Please note: The successful candidate will be required to undertake a DBS check prior to commencing employment with us.

What We Offer:

35,000+ (depending on experience) 1 day a week WFH (post settling in period) Employer contributed pension scheme Access to our EAP - Employee Assistance Programme Service level awarded annual leave Enhanced maternity and paternity packages Cycle to work scheme Employee engagement events "Employee Voice" programmes Strong opportunities for career growth and development "Sureserve Legends" - celebrating the fantastic ways in which our employees live our values A diverse, inclusive, and supportive workplace that values equality

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Apply Today

If you have the skills and experience we're looking for, we'd love to hear from you!

Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status.

We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to scnw.careers@sureserve.co.uk.