Job Description

5 Paid Volunteering Days per year; Annual Personal Development Budget and many more


We're looking for a motivated and organised HR Coordinator to join our team. This is a great opportunity for someone early in their HR career who's eager to contribute to improving the employee experience across the organisation. You'll play a key role in supporting recruitment, onboarding, retention, and HR operations.


We are looking for someone who wants to work for an organisation that truly lives its values, and who brings a blend of strategic insight and hands-on expertise to our team.

Caremark - Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)

Caremark is proud to be the British Franchise Association HSBC Franchise of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.

Why Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive

You'll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.

The Role

In this position, you will play a pivotal role in supporting the Manager of People & Culture to foster, maintain, and embed a positive and meaningful workplace culture across Caremark and its wider network. This is an exciting opportunity for someone passionate about creating an engaging employee experience and ensuring HR processes are efficient, compliant, and aligned with our values.

Key Responsibilities

Recruitment Support:

Assist the Manager of People & Culture with screening CVs, scheduling interviews, and managing candidate communications.

Applicant Tracking System (ATS):

Promote and manage the use of our new ATS, ensuring accurate data and a seamless candidate experience.

Onboarding:

Contribute to improving onboarding processes to deliver a positive and consistent new-starter journey.

Culture & Engagement:

Assist in developing and implementing initiatives that strengthen employee engagement, improve retention, and promote a collaborative and inclusive environment.

Employer Branding:

Monitor and respond to Glassdoor reviews, manage our Caremark Indeed company page, and work closely with Indeed to optimise job advertisements and share company updates.

Online Presence:

Oversee and update the Caremark Indeed company page with news and relevant content.

Job Ad Optimisation:

Collaborate with Indeed to refine job search terms and review job ads quarterly for relevance.

Policy & Compliance:

Assist in reviewing and updating HR policies and procedures to ensure compliance with UK employment law and best practice.

HR Administration:

Maintain accurate employee records, manage documentation, and provide general administrative support across People & Culture functions.

Projects:

Contribute to ad-hoc People & Culture projects as required.

Experience

Previous experience in HR or People & Culture roles is essential HR Qualification (Desirable) Strong organisational skills with great attention to detail. Confident using HR systems or willing to learn quickly. Excellent written and verbal communication skills. A proactive, people-focused attitude and genuine interest in HR and company culture. Familiarity with UK employment law basics (desirable). Understanding of HR processes and best practices. Ability to handle confidential information with discretion. Strong organisational and multitasking abilities. Experience in HR software and MS Office Suite. Experience within franchise industry would be a plus.

This is a fantastic opportunity if you're ready to make a significant impact in a dynamic and supportive environment. Take the next step in your career and apply today!

Who We Are

Caremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers' homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services.

Why Join Us

Exposure to Strategic Projects

: Work on initiatives that shape the future of our people and culture practices.

Professional Development

: Access to training programs, workshops, and certifications to help you grow.

Collaborative Culture

: Partner with leaders across the business to influence key decisions.

Innovation in HR

: Be part of a team that embraces technology and modern HR practices.

Employee Wellbeing Focus

: Join a company that prioritises mental health and work-life balance.

Recognition and Rewards

: Your contributions will be acknowledged through structured recognition programs.

Impactful Work

: Make a real difference in creating an inclusive and engaging workplace.

Benefits:

Flexi time (start between 8am - 10am / finish between 4pm-6pm) 1 Day working from home each week 33 days of holiday (Including bank holidays) 5 Paid Volunteering Days per year Annual Personal Development Budget Private Medical Insurance Life Insurance cover Eye Care Vouchers Company Pension scheme Free Wellbeing Counselling Program & Support Ongoing training and development opportunities.

If you are passionate about driving operational excellence and fostering a culture of care across a dynamic franchise network, we invite you to bring your experience to Caremark.

Join us in shaping a workplace where quality, engagement, and compliance thrive. Apply now and become a key contributor to our People & Culture department.