Job Description

• HR Operations Manager
• Salary: 60,000 - 65,000 + Bonus & Benefits (please see below)
• Location: Paddington, London (Hybrid working)
• Reporting to: HR Director
• Team Management: HR Administrator, Recruitment & Talent Lead

About the Role
Our client is seeking an experienced HR Operations Manager to lead the operational delivery of HR services for a dynamic organisation of approximately 600 employees. This role plays a critical part in driving efficiency, consistency, and excellence across the full employee lifecycle, as well as contributing to strategic HR initiatives.
This is an ideal opportunity for a hands-on HR professional with a passion for systems, data, and process improvement, who thrives in a fast-paced, commercially focused environment.
Key Responsibilities

• Lead the HR Operations function, ensuring timely and compliant delivery of all HR services
• Manage and optimise the HRIS (RSM), ensuring effective self-service capabilities and data integrity
• Oversee all payroll activity in collaboration with Finance and external providers, ensuring accuracy and legal compliance
• Own and deliver the employee lifecycle processes - from onboarding to offboarding
• Manage the HR administration and recruitment teams, supporting strategy and ensuring SLAs are met
• Deliver regular HR reporting and data analysis, including key metrics such as Gender Pay Gap reporting
• Lead on reward and benefits processes, including benchmarking, salary reviews, and bonus schemes
• Support strategic change programmes such as restructures, acquisitions, and integrations
• Review and improve policies across HR Operations, Payroll, and Employee Relations
• Act as a point of escalation for high-risk employee relations cases when required
• Ensure readiness and compliance for HR audits
• Continuously seek ways to improve service delivery and enhance the employee experience

About You
Our client is looking for someone who brings:

• Significant experience in an HR Operations role with team management responsibilities
• Strong knowledge of UK employment law, payroll, and HR compliance
• Hands-on experience managing reward cycles, benchmarking, and benefits programmes
• High attention to detail and a process improvement mindset
• Strong analytical skills with the ability to manipulate and interpret complex HR data
• A track record of building effective relationships across the business
• CIPD Level 5 qualification (or equivalent experience)
• Proven experience working with HRIS systems and optimising their use
• Comfortable working in a fast-paced, commercially driven environment

Benefits Package
In addition to a competitive salary, you'll receive:

• Up to 10% bonus
• Private Medical Insurance & Travel Insurance
• Life Assurance
• 2 paid volunteering days per year
• 33 days holiday (including bank holidays)
• Cycle to Work Scheme
• Season Ticket Loan
• Professional qualifications and apprenticeship support
• Wellness initiatives and retail discounts
• Discounted transport services (London-based)

This is a fantastic opportunity to step into a high-impact HR leadership role and make a real difference in how operational HR is delivered.
Apply now if this opportunity sounds of interest to you, you have the relevant skill set, and f you wish to join a values-driven team where your expertise and ideas will be truly valued.

Skills Required