Job Description

1st Shield Security Services is one of the UK's most admired security providers. We are proud to deliver exceptional security services, offering our team unique opportunities to thrive in a fast-paced, innovative environment. As a trusted member of our team, you'll play a critical role in maintaining our industry-leading standards.

Position Summary:

The Human Resources Manager at 1st Shield Security Services is responsible for overseeing all aspects of the company's human resources function, ensuring that policies, practices, and procedures support a motivated, compliant, and high-performing workforce. This role provides strategic and operational leadership in recruitment, employee relations, performance management, training, compliance, and welfare. The HR Manager plays a vital role in aligning HR initiatives with the company's goals, promoting a positive workplace culture, and ensuring the effective management of staff across all departments and sites.

Key Responsibilities:

Strategic HR Leadership:

Develop and implement HR strategies that align with the company's objectives, operational needs, and growth plans. Provide guidance and support to senior management on all HR-related matters.

Recruitment & Staffing:

Oversee the end-to-end recruitment process, ensuring the company attracts and retains high-caliber security personnel and office staff. Coordinate workforce planning to meet client and operational requirements.

Employee Relations:

Foster a positive working environment through effective communication, conflict resolution, and employee engagement initiatives. Provide advice and support to managers and employees on HR policies and procedures.

Performance Management:

Implement and manage performance appraisal systems. Support managers in setting objectives, reviewing staff performance, and developing improvement plans where needed.

Training & Development:

Identify training needs, coordinate learning and development programs, and ensure all staff, including SIA-licensed officers, maintain required qualifications and certifications.

Compliance & Policy Management:

Ensure full compliance with employment law, GDPR, and industry regulations such as ACS (Approved Contractor Scheme) standards. Regularly review and update HR policies and handbooks.

Payroll & Benefits Administration:

Work with the finance department to ensure accurate payroll processing, including new starters, leavers, and salary adjustments. Oversee employee benefits and maintain records of attendance and leave.

Health, Safety & Welfare:

Promote health and safety awareness and oversee employee well-being programs. Manage absence procedures, risk assessments, and return-to-work plans.

Disciplinary & Grievance Management:

Lead and oversee investigations, hearings, and resolutions for disciplinary or grievance matters, ensuring fair, consistent, and lawful practices.

HR Reporting & Data Management:

Maintain accurate and confidential employee records and prepare HR reports for management, including turnover, attendance, and staffing metrics.

Skills & Qualifications:

Proven experience in a senior HR role, preferably within the

security services

or

facilities management

industry. Strong knowledge of UK employment law and HR best practices. Excellent leadership, communication, and interpersonal skills. Strategic thinker with hands-on operational experience. Proficient in Microsoft Office Suite and HR information systems. CIPD qualification (Level 5 or higher) is desirable.
Ability to handle sensitive and confidential matters with professionalism.

Reporting To:

Director of Operations.