Job Description

About the Role

Would you love to work with a wide range of tech whilst helping local businesses with their IT support. Whether you are just starting your career, looking to change career or looking for a new start?

If customer service wrapped in with IT is your thing, then this could be perfect for you. Join our team at our small and successful IT business, where you will be helping lots of companies across Devon & Cornwall with technical support.

Acuiti Solutions Ltd are expanding and looking to add another IT Technician to their team.

You will have a range of duties and responsibilities supported by our experienced and friendly team. You will be involved in resolving routine ICT issues and contributing to new installations projects.

Daily duties will include but are not necessarily limited to the following:

Support end users via telephone, helpdesk ticket system and e-mails, accurately recording requests and actions Respond to and either resolve or escalate requests Problem solving and workflow management Assist with workshop repairs, upgrades, new system builds and configurations Cabling and connectivity installations Carrying out any ad hoc requests with accuracy and professionalism Onsite hardware installations and breakdown assistance

About You

You should have a pleasant and approachable personality, as this is a customer service role. The ability to multitask and prioritise workload in a timely and effective manner whilst under pressure are essential for this position. A driving licence is essential as this role does include site work, the use of a company vehicle is provided for these visits. We are primarily based in Holsworthy, we do have an additional site in Bude which you may also be required to work from dependant on business needs.

Desired skills and personal qualities:

Excellent Communication & IT skills Good Attention to detail Organisational skills Customer care skills Problem solving skills Analytical skills Enthusiastic & Flexible
The successful candidate will receive any necessary training in the workplace supported by our experienced team. Working hours are Monday to Friday and include Saturday's on a rota basis.

About Us

Acuiti Solutions Ltd is a small and busy company with its HQ located in Holsworthy, Devon. Founded in 2001 it has rapidly expanded to provide a wide range of IT, network and communication solutions and support services throughout Devon and Cornwall.

Job Types: Full-time, Part-time, Permanent

Schedule:

Monday to Friday Weekend availability
Work Location: In person