Job Description

Who we are

Online Home Retail is the home of Plumbnation.co.uk - established in April 2007 and now one of the leading Suppliers of Plumbing and Heating products in the UK, serving 1000s of customers both within the plumbing trade and general public.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career, and teach us what we don't know. Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth.

The Role:

We are looking for enthusiastic and results-driven

Inbound Telesales Advisors

to join our team. This role is perfect for individuals who excel in customer service and have a passion for sales. You will be handling inbound calls and assisting customers with inquiries via telephone, live chat and emails.

Hours of Work

37.5 hours per week, Monday - Friday 8.00am - 16:30pm

Rate of Pay

29,500 per annum increasing to 30,500 after 1 year of service

Perks of the Job

31 days holiday (including bank holidays) bookable in hours, making it super flexible for you The option to buy and sell annual leave to suit your personal needs 200 per year Wellbeing Allowance Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme Fancy a new bathroom? We offer attractive staff discount to you and your family! Of course, we offer all the good stuff like life assurance, pension scheme, training, and free onsite parking! Free fruit onsite for employees, delivered weekly!

Onto the nitty gritty!

Answering inbound calls in a busy call centre environment and assisting customers with their inquiries. Identifying sales opportunities and converting them into successful sales. Providing exceptional customer service and maintaining a positive customer experience.

We'd like to meet someone with

Previous experience in a telesales role (preferred but not essential). Excellent communication and listening skills. A confident and persuasive approach to sales. Self-motivated with a drive to achieve and exceed targets. Ability to work in a fast-paced environment and handle objections effectively. Knowledge of bathroom, plumbing and heating products is preferable but not essential.

If this sounds like you, please apply!

All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.

Job Types: Full-time, Permanent

Pay: 29,500.00 per year

Benefits:

Additional leave Casual dress Company pension Cycle to work scheme Employee discount Health & wellbeing programme On-site parking
Experience:

sales: 1 year (preferred)
Work Location: In person