Job Description

Introduction:

Safe I.S. Ltd are a UK-leading business in the fire safety industry. We proudly offer a nationwide service whilst ensuring we have a local presence, utilising local engineering teams supported by our head office. We provide our broad range of services to customers both large and small and we have an exciting opportunity to join our team.

We continue to offer our team members the benefits that only a long-established company such as ourselves can provide, including career progression opportunities, pension scheme, generous holiday allowances, competitive salaries, private healthcare options plus specific benefits relating to each individual role detailed below. (Oh and not to be forgotten a positive workplace, a fantastic team ethos & regular social outings.)

The demand for our services is growing every day and we are looking for reliable, focused, and motivated individuals to join us and be part of our established, successful and welcoming team.

About the Role:

This is a

dynamic sales role

offering an excellent opportunity for an ambitious and driven individual seeking a challenging and rewarding career.

Expect a fast-paced environment where you'll handle a high volume of customer interactions (around 60-80 per day) across various channels (phone, email, and online chat).

This is a permanent position with ample scope for progression within the company.

Our office in Redhill is an inbound call center where we manage and assist customers nationally who require any one of our services. This

sales-focused role

involves:

Proactively identifying and qualifying sales opportunities:

Engaging with customers to understand their needs and identify potential solutions.

Building relationships with customers:

Developing and maintaining strong customer relationships through excellent communication and service.

Meeting and exceeding sales targets:

Contributing to individual and team sales goals.

Providing accurate and compelling product demonstrations:

Clearly explaining the benefits of our products and services to customers.

Negotiating and closing deals:

Effectively presenting and negotiating proposals to secure customer agreements.

This role is ideal for individuals who are passionate about sales, thrive in a challenging and dynamic environment, enjoy a fast-paced workflow, and are comfortable dealing with high customer volumes.

Responding to a high volume of customer inquiries:

Providing excellent customer service, advice, and producing quotations for customer review.

Managing a fast-paced workload:

Efficiently handling multiple customer interactions simultaneously and adapting quickly to changing priorities.

- Prioritisation and time-management skills are paramount.

You'll need to juggle multiple phone calls, emails, and chats simultaneously while maintaining a high level of customer service.
-

Multitasking efficiently

is crucial to succeed in this role.

- Adaptability and flexibility

are essential as you'll need to quickly adjust to changing priorities and unexpected situations.

Strong verbal & written communication

- Active Listening

Truly listening to customer concerns and questions is paramount.

- Crafting clear, concise, and professional emails

is a vital part of the role. Asking clarifying questions to ensure you understand their needs fully is essential.

- Building Raport

Strong communication skills enable you to build rapport with customers. A friendly and approachable tone of voice can help to establish trust and create a positive customer experience. Using appropriate language and demonstrating empathy to build strong customer relationships.

- Accurate documentation of customer interactions

is essential for maintaining records and ensuring smooth communication within the team.

- Generating professional quotations

that are easy to understand and meet customer requirements is also crucial.

This role is ideal for individuals who thrive in a challenging and dynamic environment, enjoy a fast-paced workflow, and are comfortable dealing with high customer volumes.

No previous sales or fire safety experience is necessary to apply for this role. We do not need "the finished article" and will provide training as part of this role, but we are looking for a positive, "can do", driven, focussed individual who wants a challenging yet rewarding role. If you have sales/fire safety experience, then that is a bonus.

Duties:

To assist customers via phone, email and online chat assisting customers with their queries, providing guidance, advice and support. Providing our customers with excellent customer service, guiding our customers to the right products or services. Creation of quotations, including a technical breakdown of any required works (via our own internal CMS system). Taking inbound calls from customers requiring additions to their systems and providing quotations accordingly. Keeping in touch with our clients after the issue of any quotation, completing outbound calls to follow up on issued quotations (Between 40-80 per day) to ensure our customer's needs have been met, providing support and answering any questions they may have. Account/Customer Management. Both B2B & B2C Sales. Working towards your own goals and assisting team members reach their own individual and global sales team targets.

Training Provided:

Internal and external training opportunities will be provided. Internal operations, customer handling/service, technical training, shadowing engineering teams, and system training will be provided by our management team. External third-party courses (such as courses from the Fire Industry Association) will also be arranged to provided offering both a real-world and technical knowledge base.

Previous occupants of this role, after training, are now in senior management roles or key account managers, showing our continued commitment to training and development.

Competencies Required:

Excellent communicator (verbal and written). Attention to detail. Confident decision-maker. Friendly, positive, and pro-active "can do" attitude.

This is of the highest importance.

Personal drive, determination, and energy. A high level of self-motivation. Able to work individually and as part of a team. Excellent rapport-building skills. Must have a passion for customer service. Will be able to prioritise and manage workload.

Remuneration Structure

You will receive a Competitive Salary Basic Wage - From 20,800, to 27,000.00 per Annum plus a generous bonus scheme. On-target Earnings/Bonus Scheme: Uncapped bonus scheme with on-target earnings of 10,000 plus per annum, with overperformers earning circa 12,000-25,000 a year. Target and Bonus are realistic, with stretch targets provided, with no maximum earnings (uncapped) meaning the higher value / quantitiy of sales made, the higher the bonus . This bonus isis designed to incentivise highly motivated, focused and pro-active inividuals. Company pension scheme. 21 days holiday plus Bank Holidays - With an additional day per full year of employment completed (Jan - Dec) up to a maximum of 24 days holiday plus Bank Holidays per year. Ongoing training and development programme.

Working Hours:

The role is a full time role, 40 hours per week, Monday to Friday 8.30am to 5pm with a 30-minute lunch period. There is no requirement to work any overtime or weekends, however, from time to time overtime may be offered at during busy periods. However, all overtime is optional and can be declined.

Job Type: Full-time

Pay: 20,800.00-44,000.00 per year

Benefits:

Company pension Free parking On-site parking
Ability to commute/relocate:

Redhill: reliably commute or plan to relocate before starting work (required)
Experience:

Sales: 1 year (preferred)
Language:

English (required)
Location:

Redhill (preferred)
Work Location: In person