Job Description

Job Summary

Following a recent restructure we now find ourselves looking for a dynamic, fast thinking Inbound Telesales / Planning Coordinator to join our sales team at both our Leeds sites in Gildersome (Gelderd Road) and Whinmoor (A64) areas.

Here at Leodis we pride ourselves on the service we provide to all our customers from their first initial enquiry through to our after-sales service and throughout the life span of any stairlift we supply.

Don't just take our word on this, take a look at the fantastic 5 star reviews that have been left by our amazing customers.

As an invaluable member of the Leodis team you will find yourself in a position of trust and in a role that is fundamental to the continued success of Leodis Stairlifts Limited.

Being the very first point of contact for our customers it is vital that the successful applicant comes with a minimum of 2 years B2C sales experience and someone who has genuine passion for turning enquiries into appointments.

The successful candidate will also have a genuine caring attitude and be able to show real empathy when dealing with our customers.

You will need to possess an exceptional work ethic and truly love helping our customers to make a positive impact on their lives. To say that what we do can be life changing to our customers is an understatement.

Why work for Leodis?

One of the longest established Stairlift businesses in the North of England

Free onsite parking

Pension Scheme

25 days holiday + Bank Holidays

Great rates of pay

Excellent opportunities to progress

Staff events

Job Title: Inbound Telesales / Planning Coordinator

Reporting directly to the Head of Sales & Marketing Location: Office-based Monday to Friday. Offices in Gildersome and Whinmoor (A64) areas of Leeds (main operating office is Geldered Road,Gildersome)

Hours: 08:30 - 16:30 Monday to Friday

Key Responsibilities

Handle all incoming customer enquiries in a professional manner

Book appointments for our team of surveyors (good geographical knowledge of the North of England required)

Manage and update CRM system with full customer details and nature of enquiry for which full training will be given

Liaise with the Installations Supervisor to book in installs following successful survey conversions

. Handle the sales phone out of hours on a 1 in 4 week rota (extra payment of 100 per week will be paid)

Deal with all customer walk-in and showroom appointments at both Leeds Showrooms, expectation is that you will spend at least 2 days at our Whinmoor (A64) Showroom (this arrangement is subject to change dependant on business requirements).

Be able to react to changes at short notice in what is a fluid operation to meet business and customer demands

The successful person will:

Have a proactive mindset and be open to any challenge that may come your way

Be professional in your appearance

Have a fantastic telephone manner

Be confident when speaking to customers whether on the telephone or face to face

Possess excellent IT skills

Have experience of working in the mobility/stairlift industry (Not essential, we just want the right person for the job)

Be a great people person and be able to build a rapport with customers

Posses a positive can-do attitude

A minimum of 2 years B2C experience

Have good geographical knowledge of the North of England

Have exceptional organisational skills

Be driven to provide the very best service to both the customer and business at all times

Pride yourself on achieving success and being an integral member of the Leodis Team

Promote Leodis's values and expected behaviours

Hold a full UK driving licence

Salary

Starting Salary 30,000 to 35,000 DOE

Additional Benefits:

Company Pension

Free On-site Parking

Opportunities For Growth

Although this position initially comes with no direct reports it is envisaged that as the business continues to grow, there may be opportunity for the right person to take on more responsibility within the business and in time move into a more supervisory position.

Ongoing training and development will be provided to ensure that you are fully conversant with all products supplied to our customers

How To Apply

If you feel that you could be the right person to join us in our continued growth and have the experience and willingness to succeed along with the passion to make a positive impact to our customers and business, then please send your CV along with covering letter to hr@leodisstairlifts.co.uk

NB this position will be a 2-stage interview process.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

Sales: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Leodis 0012