Job Description

We are curently recruiting an Income Admin Officer to join our team on a part time basis. As an Income Admin Officer you will act as first point of contact for customers both on reception and over the telephone, answering enquiries, resolving problems, liaising with others and offering advice on general policy and procedure and services provided by Incommunities.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.


This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

First point of contact for general telephone enquiries or face to face meetings for the Income Team. Produce standard letters and draft routine letters/memos as required. Provide a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, preparing general returns, post distribution and photocopying, maintaining and ordering stationery and office supplies. Assist with arranging meetings and exhibitions, including the preparation of questionnaires and publicity material, attending these meetings as required on an occasional basis. Assist in the preparation of statistics and management information for monitoring purposes.

Requirements

Practical experience of dealing with customers/service users both face to face and over the telephone answering queries and solving problems. Practical experience of juggling work priorities within a busy working environment. Excellent IT skills and the ability to use standard desktop applications to be able to maintain databases, word processing, monitor statistics and interrogate and update systems. Good written and verbal communication skills to be able to compose letters and deal with people from a wide range of backgrounds, face to face and over the telephone. A positive attitude and be able to demonstrate a commitment to delivering a customer focused service. Good working knowledge of GDPR regulations

Benefits

Salary of 16,231 per year for 22.5 hours Social Housing Pension Scheme Equivalent to 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At

Incommunities

, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences--because we know that

diverse perspectives make us stronger

.


Based in

Bradford

, a city known for its rich cultural diversity, we serve

vibrant communities

. As a social housing provider, we're passionate about making a real difference by providing

safe, affordable homes

and

improving lives

.


Our recruitment process is designed to

support you every step of the way

. If you need any adjustments or assistance, just let us know.


We're proud to be a

Mindful Employer

, committed to mental health and wellbeing. We also hold the

'Committed' Menopause Friendly Accreditation

, recognising the importance of support in the workplace.

Apply early!

We review applications as they come in and may close the advert before the deadline.


Ready to make an impact?

Come work with us!