Job Description

Torus is seeking an experienced and motivated

Income Team Leader

to lead one of our six income teams. You will play a key role in managing and supporting a team of Income Officers, overseeing the collection of tenant arrears, former tenant and sundry debts. As Team Leader, you will ensure your team delivers a high-quality, customer-focused service while meeting key performance targets. You will provide strong leadership, coaching and support to drive performance, tackle arrears, and promote financial sustainability for Torus and our tenants.

What you will be doing:

Lead, manage and develop a high-performing team to maximise rent and income collection. Supervise day-to-day operations, ensuring workloads are balanced and performance targets achieved. Provide guidance on income management policies, legal frameworks, arrears recovery and welfare reform. Represent Torus at court proceedings and ensure appropriate legal action is taken when required. Work collaboratively with colleagues and external agencies to support tenants with complex needs. Monitor performance using ICT systems and prepare reports and statistical data to support service delivery. Deputise for the Income Manager as required. Promote safeguarding, equality, diversity and value-for-money principles in all aspects of service delivery.

What we are looking for:

Educated to GCSE/NVQ Level 3 (or equivalent). A proven track record in income management and arrears recovery. Strong knowledge of welfare reform, welfare benefits, and tenancy-related legislation. Experience of leading and managing staff, with the ability to inspire, motivate and drive performance. Excellent interpersonal, communication and influencing skills to build strong relationships with staff, tenants and stakeholders. The ability to work flexibly, adapt to change, and use IT systems to monitor and improve performance. A commitment to delivering excellent customer service and continuous improvement.

Interview process:

Interviews will be held on 24th September at our Warrington office. The process will include a 10-minute presentation (with the topic provided in advance) followed by competency-based interview questions.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:



Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.