Job Description

About The Role
Working Hours: 35 Hours Per Week
Contract Type: 1 x Permanent Full Time, 1 x Fixed Term Until 31 March 2027 Full-Time
Additional Payments: Casual Car User Allowance
Closing Date: 2 January 2026
This Role is Subject to:
2 References - where possible we require 3 years' history.
Qualification - Completion of SafeLives training or equivalent or willingness to attend SafeLives training
Medical Clearance - Pre-placement health assessment (PPHA)
Casual Car Documentation- The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed . We have a policy on the Employment of Ex-Offenders and it is available upon request.
The Independent Domestic Violence Advisory Service (IDVA) is a victim led, consent-based service that has a key role in the delivery of high quality support to citizens assessed being at high risk of Domestic Abuse. As an IDVA, you will provide person-centred, trauma informed support and advocacy, celebrating each victim-survivor's unique identity and ensuring their voice is heard throughout the process.
If you're successful, you will join a team of dedicated professionals who deliver an outcome-focused, proportionate response to safeguarding from Domestic Abuse, working collaboratively with partner agencies across the City of Manchester.
If you share Manchester's clear ambitions in delivering high quality services for residents of the city, we want to hear from you.
For an informal discussion, please contact the hiring manager, Tyler Andrew- Domestic Abuse and Adult Safeguarding Team Manger, on 07971620989 or Tyler.Andrew@manchester.gov.uk to arrange a convenient time to discuss the role.
About the Candidate
We would love to hear from you if you have experience of working with victims-survivors of high risk Domestic Abuse across a range of settings including supporting victims referred into the MARAC process, through the criminal justice system and/or homelessness.
Essential requirements for the role:
Engagement Skills:
Ability to empathise with and motivate others through building and maintaining effective relationships and gaining support for achieving outcomes, demonstrating the ethics of good practice including respect and tolerance of different people and perspectives.
Communication Skills: Ability to communicate equally, clearly and effectively with the widest range of individuals across all levels of society, in a way that promotes understanding and takes account of individual need.
Demonstrate an understanding of the views of others and communicate in a manner appropriate to the audience, both verbally and in writing. Ability to listen attentively to the views of others and respond appropriately to risks and issues arising.
Planning and Organising: Ability to organise multiple tasks in the most effective way, prioritising, preparing in advance and setting realistic timescales for own self and others. Ability to visualise a plan of action needed to achieve a specific goal and to respond to risks that may have an impact on the delivery of such goals.
Problem Solving and Decision Making: Ability to make effective decisions on a day-to-day basis, taking ownership of those decisions, whilst considering individual circumstances and remaining customer focussed. Ability to think logically and explain reasoning behind decisions or actions taken, demonstrating sound judgement in escalating issues where necessary. Ability and confidence to think creatively and provide innovative solutions to problems within limited time constraints. Ability and confidence to develop adopt and justify new approaches outside of existing parameters.
Administrative Skills: Good level of literacy and numeracy skills to produce letters, assessment and support plans, case notes and other documentation, with familiarity with information technology including databases and word packages.
About Us
We're the local council for one of the UK's most vibrant and diverse cities.
Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.
is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the "Accessibility tools" button at the top of our . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us
We're a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email .
What we will need from you if you're successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for. As a guide, these checks may include:

• Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK.
• References: We'll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
For more information about the role, please ensure that you read the role profile attached.
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Skills Required