Job Description

Reference: Vrg_2425_073

Job title: Infor M3 Support Specialist

We are seeking an experienced Infor M3 Support Specialist for a futuristic position. The ideal candidate will have experience supporting key M3 functional modules (Finance, Supply Chain, Manufacturing, HR) as well as tools like Infor ION, Smart Office, H5 Client, and a variety of ITSM platforms (JIRA, ServiceNow, Freshservice, Zendesk). Knowledge of monitoring and backup systems like Splunk, Nagios, and Veeam is also highly desirable.

Key Responsibilities:

Provide functional and technical support for Infor M3 CloudSuite modules, including Finance (AP, AR, GL), Supply Chain & Order Management, Manufacturing & Production Planning, Maintenance & Asset Management, Human Resource Management Support and troubleshoot issues across interfaces and clients: Infor Smart Office, H5 Client, Infor Ming.le Perform system monitoring, log analysis, and incident triaging using tools such as: Splunk, Nagios, Prometheus Manage application lifecycle tasks and environment updates via Infor LifeCycle Manager (LCM) Work with integration teams on issues involving: Infor ION, ION API Gateway, and M3 Business Engine (BE) Coordinate with Infor Support Portal and Infor ION Support for ticket resolution and patch management Handle service requests, incidents, and change management using ITSM tools: JIRA Service Desk, ServiceNow, Freshservice, Zendesk Assist in backup and disaster recovery readiness using: IBM Tivoli Storage Manager, Veeam Backup & Replication, Acronis Backup Provide reporting support and incident analytics using Infor M3 Analytics and Birst Document known issues, resolution steps, and standard operating procedures (SOPs)
Required Skills & Qualifications:

3-5 years of experience supporting Infor M3 ERP systems, preferably in a multi-module environment Familiarity with Infor M3 CloudSuite, Smart Office, H5 Client, and Ming.le Experience using ITSM platforms like ServiceNow, JIRA, Freshservice, or Zendesk Hands-on experience with system monitoring/logging tools (Splunk, Nagios, Prometheus) Knowledge of backup systems such as Veeam, Tivoli, or Acronis Strong problem-solving and analytical skills Ability to communicate effectively with technical teams, business users, and vendors Infor M3 certification or equivalent experience in application support Familiarity with Infor Birst and M3 Analytics Experience with change management and ITIL practices
Job Types: Full-time, Fixed term contract

Schedule:

Monday to Friday
Education:

Bachelor's (preferred)
Experience:

Infor M3 Support Specialist : 3 years (preferred)
Language:

English (preferred)
Application deadline: 18/06/2025
Reference ID: Vrg2425073