Job Description

We have an opportunity for a highly motivated individual with a real can-do attitude to join our Library Business Support Team.

You will be responsible for the production and analysis of performance information data and support for the Library Management System.

This role is office based working from Staffordshire County Councils Offices SP1 Stafford, ST16 2DH, with the option to work from home.

Staffordshire Library Service is a \'statutory service\' and is delivered across the County via 43 static libraries and a mobile library service. Our libraries are open for a total of 1,582 hours per week, attract nearly 5 million visits a year and issue 4.5million loan items. If successful you will help us tell our story across our organisation, to stakeholders, partners and the public through the data we capture.

Interviews will take place Wednesday 27th September 2023 Main Responsibilities

Working closely within the Library Business Support Team and the wider Staffordshire Library Team you will be required to: * Produce reliable, accurate, timely and comparable performance information to meet the corporate and business needs of the organisation and external organisations such as CIPFA and Libraries Connected - National reporting organisations.

• Collate and analyse data from management systems to produce reports and facilitate continuously developing services.
• Ensure all data collection and statistical reports have a clear audit trail in line with corporate policies.
• Assist with the implementation of customer engagement surveys, collate, and analyse data and present results to the Business Support Manager and the Library Management Team - verbally, electronically and in written format as required.
• Design and implement processes and procedures to retrieve performance data.
• Develop effective practices with the Library Management System Supplier, to assist the Business Support Manager, to ensure system changes and queries are dealt with.
• Led by the Business Support Manager participate in web authoring and editing of SharePoint Intranet to ensure that information for library staff is accurate and up to date.
• Contribute to the overall performance of the Libraries & Arts Service through personal performance, co-operation with volunteers, partners and the wider County Council.
• Achieve the personal and service targets and objectives as agreed on an annual basis with the Business Support Manager
• Undertake other tasks consistent with the grade of the post, as may be required from time to time.

The Ideal Candidate

Working in Library Business Support Team requires teamwork, good organisational skills and a good level of competency using IT systems. You\'ll also need:

• The ability to communicate clearly, confidently and effectively with a range of people across the organisation and externally through phone, e-mail and in person.
• Good organisation skills and attention to detail, as you\'ll be keeping data updated and you\'ll be working to deadlines.
• A flexible approach to work as sometimes things can change, and so you\'ll need to be able to prioritise work and sometimes change tasks quickly.
• An ability to work as part of a team but also using their own initiative.
• A passion to always give the best service

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of .

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

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