Job Description

The ICT Department are seeking to fill a vacancy for friendly and enthusiastic administrator with good customer service skills. This role will involve providing routine user support of the Trust's clinical IT systems, providing first time fix solutions to systems related incidents recorded via the IT Service Desk and be responsible for ensuring all users are registered and issued with a Smartcard with the appropriate role.

The post holder must have:

Excellent verbal and written communication skills



A high level of computer literacy on software packages such as Excel, Word and information systems



Administration experience



Meticulous attention to detail

Tasks will include:

Setting up and amending new user accounts, teams and clinics and security as requested



Providing end user support by understanding and interpreting the complex issues presented by users to best assess an appropriate response



Checking proof of ID documentation for individual members of staff



Taking photographs of members of staff



Enter data into clinical IT systems and the Card Management System with extreme accuracy and to deadlines



Print Smart Cards to an acceptable standard



Setting up appointments



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.



We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.



Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:



We're Kind

We're Fair

We Listen

We Care



Working within the Registration Authority team (RA) dealing with Smartcard queries, Service desk calls and emails, ID checks, for Oxleas new users as well as Prison Staff working for the Trust.



You will need to be able to liaise with all grades of staff throughout the Trust and must be able to work as part of a team and on your own initiative.



The successful applicant will need to be able to start as soon as possible.



Please see attached for further information