Job Description

Phoenix Gas Services Limited leads the way in energy efficiency, decarbonisation, and the modernisation of heating systems, with a strong focus on social housing alongside our work in domestic, commercial, and industrial sectors.

With a strong emphasis on customer satisfaction and staff development, we're a growing business with recent success with contract awards across the midlands, including the East Midlands Homes gas service and repair contract. Not heard of us? See what our employees say here:

https://phoenixgasservices.co.uk/working-at-phoenix/

We're now expanding our team. Could you be our Installation Administrator?

You will be part of a large, hardworking and friendly team. The role will include various administration duties, supporting contract supervisors and liaising with our customers and clients to ensure smooth operation of work streams. The role will be office based, with working hours Monday to Thursday 8.00am - 16.45pm and Friday 8.00am to 16.30pm.

You will play an active role as part of the Installation team, ensuring that all deliverables are met.

We need you to ideally possess the following essential skills:

Excellent communication skills Experience of planning procedures Good organisation and administrative skills A keen eye for detail

Responsibilities

Perform general office duties such as data entry, filing, and answering phones Utilize computerised systems and software to manage office functions Maintain office efficiency by organizing office operations and procedures Handle incoming and outgoing correspondence via telephone or email Manage schedules and appointments Provide administrative support to ensure efficient operation of the office Any other ad hoc duties as/when required Email management -Responding to customer and internal enquiries efficiently Order Processing - Inputting customer orders into our bespoke system. Customer Management - Building and maintaining strong customer relationships to ensure satisfaction and retention. Engineer Coordination - Updating and maintaining engineer schedules. Compliance - Checking documents and certificates are received and processed.
What about you?

Excellent organisation skills and time management Great verbal and written communication skills High attention to detail Previous administration experience Highly self-motivated with a high standard of personal performance Team Player
Job Types: Full-time, Permanent

Pay: 24,960.00-26,000.00 per year

Benefits:

Additional leave Canteen Company events Company pension Employee discount Financial planning services Free parking On-site parking
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Work Location: In person

Reference ID: IA18032025