Job Description

We are an award-winning family business, looking for someone to join our team who loves working in a close-knit, friendly team to help with keeping our delivery service exceptional.

Are you are looking to join a company that's going places with great opportunities?

Job Specification:

Must enjoy a busy fast paced vibrant office environment Answering and logging incoming Calls on Salesforce CRM system or directing to the relevant team member Sales Board Management: Update the online sales board daily for team visibility on deal statuses. Payment Processing: Confirm receipt of deposits and payments before order handover. Machine Sales Administration: Ensure all checklist requirements for machine sales are met. Lease Coordination: Collaborate with lease companies and customers to gather installation information, verify that customers have submitted all requirements, and ensure invoicing aligns with sales quotes. Customer Onboarding: Ensuring the customer has onboarded to the website for future orders before booking the installation. Installation Documentation: Verify signed installation requirements are received if not already obtained by the salesperson. Booking Management: Coordinate coffee machine installation bookings with customers and the service department.

Installation Preparation:

Schedule PDI for Crew machines to ensure timely dispatch. Print and organise installation requirements for the crew, including coffee for PDI. Place accurate purchase orders for machines and arrange delivery as per customer agreements. Order Processing: Upload sales orders to Sage for dispatch, updating prices to match quotations. Stock Management: Ensure stock availability for deals and initiate orders for any items that are out of stock. Logistics Coordination: Work with the pallet company for installation-related collection and delivery. Installation Tracking: Upload all installation orders to Isurus (or relevant platform) and monitor tracking to ensure timely delivery. Pre-Installation Call: Confirm site readiness with the customer, ensuring they expect all products listed in the quote. Invoicing: Create and send invoices to Shire, ensuring they align with the provided quotation. Payment Follow-Up: Coordinate with the lease company for prompt payment on installation day. Salesforce Maintenance: Keep installation information updated on the Salesforce platform, including machine details and customer payments. Customer Support: Handle incoming calls and assist customers and suppliers with queries. Order Management: Receive and accurately record coffee orders in the Sage system, providing administrative support for installation-related inquiries.

Administrative phone support duties

Provide administrative phone support as part of routine duties. Assist with coffee orders and dispatch tasks during the absence of the Head of Customer Service. Offer additional support to the Senior Finance and Operations Administrator during quieter periods, as needed.

Candidate Requirements:

Sage experience ideal but not essential Credit control experience ideal but not essential Must be Reliable Must have superb organisational skills Must have good telephone manner Must have basic computing skills Must have a can-do attitude and be willing to develop skills

Package & Benefits

Competitive salary Free parking on site Company pension Free monthly coffee allowance Staff benefit and rewards- PerkBox or a Costco Card Birthday leave Buy and sell holidays Duvet day 4PM finish on Fridays Up to 3 hours per month paid leave to attend medical appointments Ongoing professional development opportunities Employee events
Job Type: Full-time

Pay: 25,000.00-29,000.00 per year

Benefits:

Casual dress Company events Company pension Discounted or free food Free parking On-site parking
Ability to commute/relocate:

Manchester: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 2 years (required)
Work Location: In person

Application deadline: 15/08/2025