Job Description

Installation Manager - Join a Company Where Craftsmanship Meets Leadership

At ERW Joinery, we don't just pride ourselves on the quality of our handcrafted timber windows and doors -- Our full client offering requires us to take just as much pride in how they're installed. Precision, professionalism, and pride go into every detail, from workshop to wall.

We're looking for a

skilled and driven Installation Manager

to lead our high-performing installation teams. This is a rare opportunity to step into a leadership role where your decisions directly shape our reputation and your impact is visible every day.

Whether you're an experienced Installation Manager or a seasoned installer ready for a bigger challenge, what matters most is your understanding of the installation process, your ability to lead and motivate teams, and your commitment to excellence in every project.

The Role: What You'll Be Doing

You'll be the operational backbone of our installation service -- supporting, managing, and empowering our fitters while ensuring projects are delivered to our exacting standards.

Key Responsibilities:

Collaborate closely with the

Operations Director

to refine and improve departmental goals and service delivery. Oversee teams of

experienced installers

, ensuring they're equipped, supported, and motivated to deliver outstanding results. Recruit, onboard, and mentor new installers, fostering a

culture of accountability, professionalism, and high standards

. Assign jobs and manage installer schedules for

efficient, timely project completion

. Create and manage

Risk Assessments, Method Statements, and Health & Safety documentation

for all installations. Coordinate with internal departments and external suppliers to manage

inventory and material logistics

. Maintain

quality assurance

, ensuring every installation meets company and regulatory standards. Develop

planning schedules and accurate performance forecasts

to keep the team and projects on track. Monitor departmental performance, hit KPIs, and

sustain project margins

. Own customer communication and resolve queries with confidence and professionalism. Lead with integrity and encourage a culture of

trust, consistency, and continuous improvement

. Champion

customer satisfaction

and ensure we consistently exceed expectations.

What We're Looking For

Strong background in

Window and door installations

or a closely related field Proven

leadership experience

in a construction or installation setting Excellent communication and problem-solving skills Thorough understanding of

H&S and compliance documentation

A proactive, hands-on leader who's ready to raise the bar Strong planning, time management, and decision-making abilities
Why Work With Us?

Work with a trusted name

in bespoke timber craftsmanship

Leadership role

with room to shape and grow a high-performing team

Collaborative, respectful culture

that values your input

Opportunities to grow

professionally with a forward-thinking company

The tools, resources, and support

to lead with confidence

Ready to step up and lead from the front?

If you're passionate about quality, committed to leading exceptional teams, and want to be part of something truly special -- we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 37,500.00-42,500.00 per year

Benefits:

Company car Company pension
Experience:

Window and Door installations: 5 years (preferred)
Licence/Certification:

Driving Licence (required) NVQ level 2 Fenestration and Installation (preferred) Level 3 Site Joinery/Carpentry (preferred) CSCS card (preferred) SMSTS (preferred)
Work Location: In person