Job Description

We are looking for a motivated and detail-oriented Claims Handler to join our growing team. You will be responsible for handling a variety of personal and commercial insurance claims, ensuring that cases are managed efficiently, fairly, and in line with company procedures.

No previous claims experience is required as full training will be provided, but a background in customer service, administration, or insurance would be an advantage.

Key Responsibilities:

Manage and process insurance claims from initial notification through to settlement. Review claim details, gather relevant information, and assess policy coverage. Liaise with clients, insurers, loss adjusters, and other third parties. Keep accurate and detailed records on the case management system. Deliver excellent customer service while handling claims promptly and professionally. Support the Senior Claims Handler with administrative tasks where required.

About You:

Strong communication and interpersonal skills. Good attention to detail and accuracy in record keeping. Organised and able to manage multiple tasks effectively. Comfortable working in a fast-paced office environment. Previous experience in insurance or claims is desirable, but not essential - training will be provided.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

Based in Diss, this is a fantastic opportunity for a positive, friendly, customer focused candidate looking for a career with an ambitious and forward-thinking financial services business.

Please note, you will be employed by Agents of NFU Mutual Diss, not NFU Mutual directly.

What We Offer:

Competitive salary of 25,000 - 28,000 (depending on experience). Full training and ongoing support to develop your career in insurance. Friendly, professional, and supportive team environment. Stable, permanent, office-based role with regular working hours (Monday-Friday, 8:30am-5:00pm).
Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Application question(s):

Please note, this is a full time, office based role.
Work Location: In person