Job Description

Sales Team Lead

Leatherhead, Surrey KT22 7BA
Full-time, Permanent

Base Salary: 40,000.00 - 50,000.00 per year
Year One On Target Earnings: 50,000 - 75,000 per year

Company Overview:

JUST MOVED TO LEATHERHEAD!

Unmissable and recently introduced opportunity in the Leatherhead area for talented and driven Sales Team Leaders to join well established Insurance provider that has doubled in size to over 95 people in the last 12 months. We provide a rewarding and thriving company culture where we are actively seeking people looking to progress quickly and improve their financial situations.

Due to a successful 12 months of growth we have expanded into a new super slick office that allows us to continue our hyper growth as we aim to be 200+ sales people by end of 2027.

Our new office is based close to the train station with excellent links to Leatherhead town and a range of pubs, shops, restaurants and gyms all within walking distance for you to take advantage of on your breaks.

Aiming to be an industry leader in the Life Insurance sector we're hiring experienced Sales Team Leaders from a Life Insurance backgrounds and we are committed to your ongoing professional growth with internal mapped out progression routes to Senior Leadership roles. If you are confident on the phone, enjoy a target driven environment, and working in an incentivised role then we are interested!

Role Overview:

As a Sales Team Lead, you will lead a team of 4 - 10 sales agents in our Leatherhead Sales Centre. You will be responsible for leading; coaching, sales, quality, and behavioural KPIs, fostering a high-energy environment, and ensuring continuous performance improvement. With the help of Senior Management, you will lead all aspects of agent performance and development in your team, including; coaching, training, and conducting performance reviews (1-2-1's).

Key Responsibilities:

Team Performance:

Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs.

Coaching and Development:

Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Use the SmarterCover coaching approach to drive performance improvements.

Accountability:

Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the SmarterCover Performance Management policy.

Sales Culture:

Lead by example, maintaining exemplary personal standards of conduct. Create a high-energy, professional sales culture that motivates and engages the team.

Performance Monitoring:

We have weekly and monthly trackers, dashboards, and reports on business unit performance for you to measure performance. Lead effective team meetings, buzz sessions, call listening and training sessions.

Customer Focus:

Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset.

Core Values:

Customer First Mindset:

Prioritize positive customer outcomes to drive healthy sales performance.

Leadership:

Lead by example with high levels of personal accountability.

Results Focused:

Drive team performance through continuous improvement and accountability.

Team Spirited:

Foster a supportive, engaging, and motivational environment.

Key Skills:

Performance coaching and training

Data analysis and interpretation

Strong communication skills

High levels of emotional intelligence

Organizational and planning skills

Business acumen

Ability to work under pressure

Team player with a motivational approach

Understanding and exceeding KPIs

Literacy and numeracy

Active and positive energy

Change management

Qualifications:

1 year minimum proven experience in sales management, ideally within a life insurance, sales centre environment

Excellent verbal and written communication skills

Resilient, hardworking, and self-motivated

Strong leadership and coaching abilities

High attention to detail

Ability to learn and retain information quickly

Adaptability in a demanding sales environment

Commitment to 40 hours per week, Monday to Friday (09:00 AM - 18:30 PM)

Role Basics:

Competitive starting salary (40,000 - 50,000 DOE) plus uncapped commission

Celebratory work environment with events such as summer and Christmas parties, and sporting events

Working Hours: 9 - 6:30 everyday

1 hr for lunch and 2 x 15 minute breaks

Monday to Friday - no evenings no weekends!

Hybrid Working - Performance based - up to 3 days per week - Once probation is completed

Busy central office location with excellent amenities close by



Your Rewards:

Christmas and Summer Party

Bi-Annual company awards ceremonies

Wellness Hub Access (Cheap Gym membership for most gyms)

Bike to Work Scheme / CycleScheme

Between Christmas and new year off, EVERY YEAR!

Early Finish Friday.

Amazon vouchers

Team Lunches / Dinners.

Annual Eye Examination & Contribution towards Glasses.

Pension contribution is 3% from employer and 5% from employee. You are auto enrolled after 3 months unless the employee chooses sooner.

Join Smarter Cover and lead a team of exceptional sales agents to success, driving positive outcomes for both customers and the company. Apply now to be part of our dynamic and growing team!

Job Types: Full-time, Permanent, Graduate

Pay: 40,000.00-50,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free parking Gym membership On-site parking
Ability to commute/relocate:

Leatherhead KT22: reliably commute or plan to relocate before starting work (preferred)
Experience:

Insurance Sales : 2 years (preferred) Insurance Sales Team Leadership : 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person