Job Description

Job Overview

Are you an energetic, people-focused leader who thrives on driving performance and achieving results?
We're looking for a

motivational Team Manager

to join our high-performing

Norton Team

-- someone who can inspire, coach, and lead a team to exceed sales targets while delivering an exceptional customer experience. This is a FTC for 15 months, maternity cover.

What You'll Do

Lead and manage a high-energy team within the Norton brand. Drive performance to meet and exceed sales, service, and compliance KPIs. Use Emotional Intelligence (EI) tools to inspire, coach, and engage your team. Conduct regular 1-to-1s, coaching sessions, and performance reviews. Identify and develop talent, address underperformance, and support professional growth. Ensure excellence in customer outcomes, compliance, and business quality. Collaborate with leadership to continuously improve processes and systems. Be a visible, positive role model for the Norton values and company culture.

About You

Proven success managing or supervising an Insurance sales or customer service team. Naturally energetic, motivating, and resilient under pressure. Skilled in performance management, coaching, and communication. Strong understanding of KPIs, compliance, and quality assurance. A confident decision-maker who thrives in a fast-paced, target-driven environment. Exceptional communication skills, both verbal and written, with an emphasis on customer engagement.
If you're a high-energy leader who can bring out the best in people and drive results, we'd love to hear from you!

Job Types: Full-time, Fixed term contract
Contract length: 15 months

Pay: 30,000.00-35,000.00 per year

Benefits:

Casual dress Company events Company pension Health & wellbeing programme On-site gym Sick pay
Work Location: In person