Job Description

• Head of Inside Sales - Europe - (UK, France, Germany, Spain)
• D2C / B2C Channel
• Global Health & Leisure business
• 60,000 plus bonus
• Travel to Spain & France occasionally

• Direct management of 3 managers within Inside Sales - 1x UK, 1x France, 1x Spain
• Overall leadership and responsibility for Inside Sales Teams across Europe supporting D2C Customers covering UK, France, Germany & Spain
• Create and in-still a culture of sales excellence through regular training, development and support to the team
• Improve and Drive sales conversion and sales uptake across all D2C channels including email and web enquiries
• Management of the end to end sales cycle ensuring a world class service is provided to customers during all interactions
• Build and implement a commission structure that will incentivise and drive team performance, along with supporting business wide objectives
• Develop a voice of the customer programme to ensure customer feedback is acted upon and reduce customer issues and complaints
• Create a proactive function supporting D2C customer base via both inbound and outbound channels
• Develop and implement KPI dashboard
• Create and deliver reports based on customer behaviour, Customer Service Levels, Sales Performance & Market Trends

Internal Sales DirectorUK & European Teams

• Experience managing European / International / Remote Teams or markets (desirable)
• Understanding of Contact Centre channels and technologies
• Proven record of delivering results within a commercially focused environment
• Ability to develop and implement a positive culture
• Strong project management skills
• Passion / Interest within Health & Fitness (desirable / non essential)

Our client is an industry leading manufacturer within the Health & Leisure industry. With strong presence across the USA, UK & Europe, this is a newly created role focused on managing Inside Sales teams in Europe, and driving Sales Conversions within the Direct to Consumer Division
This is an exciting role that will join an expansive Global business within the Health & Leisure Industry.
The Head of Inside Sales - Europe, will be based at the Wakefield site, with occasional travel required to France & Spain
Hybrid working is on offer - 3 days in office, 2 from home
Role offers a salary of up to 60,000 plus generous bonus / commissions

Skills Required