Job Description

Job Objectives

To provide a professional and efficient sales-based customer service for all incoming enquiries by ascertaining customer requirements, providing product information, quotations, sales orders and timely follow-up correspondence

To make outgoing sales calls to existing and new prospects

To use Business Central and excel to record accurate information about each enquiry, from initial enquiry to close of sale, (including any samples sent and orders placed)

To contribute to a calm, professional and efficient working environment and always maintain a professional company image through e-mail, in-person and telephone interactions

Key Responsibilities

To process, manage and direct enquiries (via phone, e-mail, website, social media)

To provide product information, prices and quotations to prospects

To deal with any queries via phone, email and general correspondence

To make outgoing calls for existing enquiries and new prospects, working alongside our field-based sales team

To qualify leads for 'supply only' enquiries

To use Excel and Business Central to manage and follow up all leads

To convert prospects into customers

To work towards sales targets based on the conversion of enquiries into sales

To manage and follow up supply & fit enquiries while copying in the relevant Perfectly Green fitting partner

To arrange for samples to be sent to prospective customers, where appropriate

To support the field-based sales team with enquiries relating to Landscapers, Distributors, Merchants, Playground Companies etc

To welcome and assist 'walk in' customer sales

To maintain office records

To comply with any other reasonable tasks requested by a Director or Manager

Job Requirements

To possess a good level of sales and customer service experience

To have knowledge and experience of using Microsoft Business Central (Ideal), CRM, Excel and Outlook

To have a thirst for understanding the products and marketplace

To manage workload effectively, efficiently and with an attention to detail

To have a flexible and "can do" attitude

To approach the role in a calm, organised and professional manner

To be personable and have an ability to communicate at all levels

To have the ability to work independently as well as part of a team in a fast-paced environment

Job Types: Full-time, Permanent

Pay: 27,500.00-31,000.00 per year

Benefits:

Casual dress Company pension On-site parking
Experience:

Internal Sales: 1 year (required) Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person