Job Description

Company Overview

Loxone is one of Europe's leading platforms for building automation. Since launching in the UK in 2012, we've helped installers and developers create smarter homes and commercial buildings - controlling lighting, climate, access, energy and more from one integrated system.

Our mission is to improve and simplify the way we work and live through the smartest automation solutions. Our vision is to become the world market leader for intelligent automation solutions to control anything - easy, reliable and universal.

Everything we do is driven by our core values:

Passion, Performance, Reliability, Sustainability, and Fairness

. We're building an environment for performers - people who bring energy, take ownership, and understand the "why" behind every conversation, call, or coaching session.

Summary

We're looking for an

experienced Contact Centre Team Leader or Manager

to join us the a

Head of Lead Development

- taking full ownership of our internal sales function, building on the work of our two current team members and creating a proactive, high-performing team.

This is more than a call centre management role. We aren't a wholesaler looking to just reach the masses; we are here to build relationships with potential installers. It's about instilling purpose, precision, and pride into every contact we make. You'll coach the team on how to hold meaningful conversations, improve response times, and ensure each interaction is aligned with our vision: smart, efficient, and human.

You'll measure performance, analyse calls, and help your team deliver the best service in the industry - because first impressions count.

Responsibilities

Lead and support the daily performance of a small internal sales team Monitor call metrics like duration, volume, and admin time to drive efficiency Listen to calls and coach team members on structure, tone, and delivery Structure inbound and outbound campaigns in line with market focuses Improve processes for CRM usage, lead tracking, and opportunity handover Work with Marketing and Sales to align lead quality and response strategy Suggest updates to call approaches, workflows, and tools to boost performance Help scale the team as demand grows, setting high standards from day one

Requirements

Proven experience managing a call centre or internal sales team Strong coaching skills - confident in giving feedback and raising standards Solid grasp of performance metrics and how to use them effectively Hands-on with CRM and call tools, always looking for improvements Positive, people-focused leader with clear communication skills Organised, proactive, and committed to continuous improvement Comfortable in a fast-paced, high-accountability environment

Advantageous

Background in technology, automation, or other solution-led sales environments. Experience building internal sales functions from scratch or leading during scale-up phases. Familiarity with Loxone or other intelligent building technologies.

Why Join Us?

We believe in creating intelligent buildings that improve how we live and work. We're not here to sell gadgets - we're here to change how buildings behave.

You'll be joining a team that values clarity, ownership, and performance - and one that's committed to delivering the best service in the industry. If you're looking to

bring your Contact Centre Team Leader or Manager experience to a new role

where you can make a real difference, develop people, and help shape the future of our UK business, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free parking On-site parking Referral programme
Experience:

Contact Centre or Similar: 3 years (required) Contact Centre Team Leader/Manager: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 07/07/2025