Job Description

Job details

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Responsible to


International Compliance Manager


Location


Kedleston Road, Derby Campus


Closing date


Sunday 20 July 2025


Salary


25,698 to 26,875 (for exceptional performers, there is scope for further progression up to 30,907 per annum)


Job grade


ATOS 4


Reference


0111-25


Contract type


Permanent


Post type


Part-time


Adaptive working type


Hybrid

This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework.



About the University
We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.



The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.



We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.



Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.


About the College/Department
The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.


About the role
The International Student Compliance team acts as the central function for ensuring governance and compliance with UKVI sponsorship requirements.



This key role will assume responsibility for the operations within the team, including working within both the University and the UKVI policies and procedures, in order to provide advice and support to current and prospective international students on a wide range of practical issues including CAS issuance, visa advise, enrolment, on programme guidance, attendance, student finance, EU Settlement Status, Federal Loans to ensure that the university is fully compliant within the guidelines of UKVI sponsorship agreements.



Please note, this is a part-time position working 18.5 hours per week.

Interview Date: Wednesday 30th July

About You
We are looking for someone with the drive and ambition to deliver outstanding results. You will be detail-oriented with excellent interpersonal skills, capable of demonstrating tact and diplomacy in various situations. The ideal candidate will have a methodical, creative, and accurate approach to handling and collating data, ensuring reliability and precision.



You will also be comfortable with using technology to gather information to gain a clear understanding of the requirements. Strong data handling skills are essential, including the ability to collate, verify, analyse, and report on complex information. Confidence in using software applications, particularly those involving data manipulation, is required.



Experience in delivering high-quality customer service, providing advice and guidance to stakeholders, and creating innovative solutions to problems is highly valued. The ability to work collaboratively across teams and departments to achieve shared goals is key to success in this role.


Principal accountabilities
To provide specialist support, information and advice to international students, on arrival and during their studies at the University, including referral to other internal or external support, information and advice services where appropriate and escalating queries to the International Compliance Officer and Senior International Compliance Officer when necessary.

Manage and maintain accurate student record transactions and data to enable concise reporting for institutional decision-making, strategy development, internal audits and external returns e.g. UKVI, HESA and university league tables. Be proactive and transparent in completing any required investigative and remedial work to maintain accuracy.

Manage casework, in compliance with legal requirements and in line with the University's own procedures for case management and reporting, in accordance with SLAs.

Assist with attendance monitoring processes for non-UK students in order to maximise retention whilst ensuring compliance with UKVI directives. Supporting with any interventions identified.

Assist with any compliance visits and/or audits for external bodies under the remit of the post.

Ensure that customer service provided to university staff and students is delivered as expected and to a high standard. Assist in establishing service level agreements with internal customers and service providers. Assist with the production, maintenance and analysis of relevant statistical information as require, in line with university procedures.

Support the University's enrolment function for international students with regards to the completion of right to study checks.

To participate in international events as and when required. To assist with Open Days and special events either in an office-based role or as part of the activity itself.

To support with the assessment of applications who have been identified as being ready for a CAS to be issued. Ensuring that all supporting evidence submitted is rigorously assessed and deemed compliant prior to a CAS being issued. This includes ensuring that CASs are released within the required timeframe to support and enhance conversion. Using available audits and monitoring processes ensure quality assurance of own work and effective prioritisation to avoid creating bottlenecks and delays. Use initiative to resolve problems and queries relevant to responsibilities.

Assist with collating information for responses to FOI, Subject Access Requests and informal/formal admissions complaints as expected.

Person specification

Essential Criteria

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Qualifications

GCSE Maths and English at Grade 4/C (or above) or equivalent Level 2 qualification or proven professional experience
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Experience

Experience of working in a team within a busy administrative environment Experience of using data to manage workload Understanding complex requirements, planning work and managing priorities Contributing to the creation of innovative solutions to problems, addressing the root cause and thus making a positive impact Working collaboratively across boundaries to achieve common goals by building and maintaining strong working relationships at all levels across an organisation
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Skills, Knowledge and Abilities

Good interpersonal skills including the ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University Strong customer and service focus Good IT Skills including a working knowledge of Microsoft Office or equivalent Good organisational skills Excellent writing skills and telephone manner Good judgement of situations and people and the ability to respond appropriately, professionally and commendably Ability to understand and apply regulations/rules e.g. GDPR Demonstrate digital competency across a range of technologies Good analytical skills and ability to convey messages Ability to work through service pressures methodically and calmly Ability to be flexible and adaptable with the ability to work across teams, building and developing effective relationships to ensure the best result for the service Able to see the bigger picture and consider a problem through widely asking searching questions. Looks at things from all aspects to produce innovative solutions Able to take responsibility and proactively resolve matters taking on a sense of ownership as relevant to the level of the role Ability to work in a developing environment
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Business Requirements

Able to recognise the need and be willing to work outside of normal hours at times as relevant to achieving service delivery, targets and deadlines Able to recognise the need and be willing to travel and work at any of the University sites as relevant to support staff, attend events, meetings or for presence Ability to work outside of normal working hours (including some evenings and weekends), to support the business during key University events, such as Graduation, Clearing and Open Days and at key student admissions points Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata) Local Government Pension Scheme Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme Access to a variety of staff discounts at high street retailers Discounted onsite gym Cycle to Work scheme A flexible working environment A commitment to personal and professional development

Find out more about rewards and benefitsFind out more about rewards and benefits


Key contact
For further information and informal enquiries regarding the role, please contact Andreea Coman, International Compliance Manager via a.coman@derby.ac.uk


For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk.


Important information#

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.



Please visit Applying from Overseas for more information.




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Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.



We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.



Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.



When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.



The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant's name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.



However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.



For more information on equity, diversity and inclusion at the University of Derby, please visit our website.





A university that celebrates you

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Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.





Environment and sustainability


Don't miss your chance - join the team and make a difference today!