Job Description

Description

CMap is a fast-growing software company helping project-based businesses win, deliver, and manage work... profitably.



At our core, we're a software company -- and that means technology excellence matters to us. Behind the scenes, our IT team keeps everything running smoothly: from secure infrastructure and devices to the systems that power our day-to-day work.



We're looking for someone who's passionate about solving problems, keeping things secure, and making sure people have the tools they need to do their best work. If you're curious, collaborative, and thrive on variety, this is a great opportunity to make a tangible impact across the whole business.

What we're looking for:

As our new

IT Analyst

, you'll play a key role in maintaining and improving the reliability, security, and performance of our internal IT environment. You'll work closely with colleagues across all departments: diagnosing issues, supporting new starters, managing systems like Microsoft 365 and Cisco Meraki, and helping us stay compliant within information security frameworks.

You'll be part of a small, trusted team where you'll have the autonomy to make improvements, contribute to projects, and continuously enhance how we operate.



You will:Diagnose and resolve hardware, software, and network issues for internal users Prepare, image, and deploy laptops and other end-user devices Administer and maintain Microsoft 365, Cisco Meraki, and other core systems Manage compliance tasks, including patching, security updates, and audit preparation Support onboarding for new employees, including account setup and device provisioning Assist with data access, permissions, and application-related issues Participate in IT projects, including the rollout of new solutions and products Maintain clear, accurate documentation of systems, processes, and compliance activities Communicate progress and blockers proactively, ensuring issues are resolved efficiently Take ownership for delivering high-quality work and excellent user support

What you'll need to succeed:

Strong knowledge of Windows OS, Microsoft 365, and Azure Identity Experience with network administration (Cisco Meraki preferred) Familiarity with compliance and information security frameworks, such as ISO27001 Excellent troubleshooting and problem-solving skills Strong communication and customer service abilities

What we offer:

Private medical & dental insurance:

Supporting your health and wellbeing with access to private care.

Life assurance:

Providing extra financial security for you and your loved ones.

Help@Hand:

24/7 support for your health and wellbeing.

Enhanced parental leave:

Offering time and support when it matters most.

Reward Gateway:

Access to discounts on a wide range of everyday purchases.

Team outings and events:

Regular chances to connect and unwind.

Manchester city-centre office:

A modern WeWork space with great facilities and free barista coffee.
Research has shown that people don't always apply for roles if they don't have all the required skills. If you believe you are the right fit and can be successful in this role, we are keen to meet you and encourage you to apply.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

About CMap

At CMap, we deliver powerful, industry-focused software that helps professional services firms and project-based businesses thrive.



We're a growing team on a clear mission: to help our clients win more work, deliver it more profitably, and make smarter, data-driven decisions that fuel long-term success.