Job Description

IT Change Manager

Location:

Cheltenham, UK (Hybrid working)

Benefits:

27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan, Life assurance, On-site gym, Free on-site parking, Salary sacrifice schemes for Technology and Electric Vehicles.

Role Overview:

Are you ready to lead global IT change initiatives in a dynamic and collaborative environment? We are seeking a

Group IT Change Manager

to design, implement, and lead a global Change Management process aligned with ITIL best practices. Reporting to the Head of Service Operations, you will play a pivotal role in ensuring change processes are efficient, compliant, and continuously improving across a global IT landscape.

Your objectives and responsibilities will focus on...

Owning and leading

the global Change Management process, ensuring it is fit for purpose and operational.

Chairing CAB meetings

, making timely decisions on normal and emergency changes.

Defining and reporting

on KPIs and metrics to measure process effectiveness.

Driving continual improvement

, enhancing process efficiency and effectiveness.

Collaborating with IT partners

to manage third-party changes effectively.

Conducting change reviews

to capture lessons learned and ensure follow-up actions.

Integrating with other ITSM processes

, such as Incident and Problem Management.

Providing documentation and training

to support governance and compliance.

Managing stakeholders

across multiple functions and geographies.

Ensuring global compliance

with Change Management policies and procedures.

Your previous experience is likely to include....

Proven experience in

developing and leading ITIL-based Change Management processes

. Acting as

Change Authority

in large, geographically dispersed organisations. Leading

process improvement initiatives

and driving conformity to standards. Managing

complex stakeholder relationships

and cross-functional initiatives. Delivering

training, documentation, and consultation

to support process adoption. Conducting

change reviews

and implementing lessons learned. Familiarity with

Incident and Problem Management

and their integration with Change Management.

To be successful in this role you will...

Demonstrate Company Core Values at all times Hold an ITIL Intermediate qualification or equivalent experience. Be a self-starter with strong organisational and proactive problem-solving skills. Communicate effectively at all levels, simplifying complex technical issues. Demonstrate strong analytical skills and a customer-focused mindset. Be confident in challenging constructively and supporting others to do the same. Have experience with Change Management tools and software. Be adaptable, collaborative, and capable of managing global processes across time zones. Bring a passion for innovation and continuous improvement in Change Management.
Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.


Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!


Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.


We want everyone to be able to make their difference here, so we will always consider requests for flexible working.


We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.


We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.