Job Description

Founded in 2005, TXO is the global full-circle technology lifecycle partner, helping industries optimise, manage, deploy, and resell technology.



Our vision is to make technology more sustainable, reducing costs, minimising waste, and maximising impact. We support organisations worldwide in improving efficiency, controlling costs, and meeting environmental goals.



By applying circular economy principles, EOSL support, and responsible asset recovery, we extend the life of infrastructure while lowering both commercial and environmental impact. Through urban mining and asset recovery, we help reduce reliance on raw materials, driving performance, profit, and purpose.



We operate globally with key hubs in the UK, USA, Sweden, France, Germany, Australia, Japan, and Brazil, and backed by TowerBrook Delta, we're accelerating the shift to a smarter, more sustainable network ecosystem.



Join us and help transform technology for a more sustainable future.

Position:

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Part Remote / Part Onsite (Tier 1 UK Telecommunication company)

5 Days per Week + occasional out of hours working

TXO require the services of an experienced IT professional, who can assist during the mobilisation and early delivery phases of a new Telecom Managed Service for a major UK provider.



Reporting to the Service Transition Manager & Group Head of IT, this will be a pivotal role in ensuring all relevant software, hardware and security infrastructure is in place in readiness for Service Go-Live.



Responsible for multiple aspects of IT provision including mobilisation of an NMC environment, client interconnects, spares asset tracking software, engineer scheduling and service management software platforms.



Your skills and experience will be key in ensuring a solid platform for the transition of Service from an existing incumbent, into TXO whilst minimising disruption to this vital service infrastructure.



Coordinate mobilisation and customisation of existing delivery platforms to accommodate the new requirements of the Managed Service Design and own the connectivity from the new client platforms into an NMC/NOC environment. (Remotely and on site) Interface between the Service Transition Team, Client and Corporate IT, in order to ensure systems and infrastructure meet desired functionality Work with the TXO IT team to ensure all technologies and connectivity align with the TXO standards Provide IT support post Service launch - enabling a period of hyper care to on-site teams, and corporate IT stakeholders Create a clear set of documentation for acceptance by Corporate IT, to hand over BAU support for the longer term

Requirements:

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Able to engage with all levels of client and internal organisation, turning complex technical information into simple to understand updates Self-starting problem solver - able to take a conceptual outcome and make it a reality Confident & Articulate Experienced in deployment of Field Operations (scheduling), ITSM, asset tracking and NMC environments (e.g. Helix, Sage X3 or alternatives) Adaptable, and able to flex approach to a fast-paced environment Able to travel at short notice and spend time on site to support connectivity of hardware Willing to undertake some work out of hours for the hyper-care period

Other information:

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Competitive salary Company pension 25 days holiday (plus bank holidays) Employee assistance programme Company events Cycle to work scheme On-site free parking
TXO Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We are proud of our people-first and community-focused culture, empowering every employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.