Job Description

Details

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Reference number

413784

Salary

44,500 - 49,500
GBP

Job grade

Other

Contract type

Permanent

Type of role

Digital

Information Technology

Operational Delivery

Security

Working pattern

Flexible working, Job share, Compressed hours

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Remote working (anywhere in the UK)

About the job

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Job summary

WFD is looking for a technically savvy and versatile IT Operations Manager to provide technical support services for your global teams.

Job description

IT Operations Manager

Remote Working

. This role requires attendance at the London Head Office, SW1, to fulfil operational requirements. The number of days onsite per week will vary from 1-4 days as required. Benefits:

4 wellbeing day

s per calendar year [pro-rata for part-time staff], plus annual leave and public holidays entitlement. Civil Service pension- defined benefit: Generous employer contribution up to 28.97%. Friendly, supportive, and engaging environment (working with people who are passionate about positive change and strengthening democracy around the world).

This is a varied and interesting role. Working across teams based in the UK and overseas, this role will manage our information and communication technology systems and provide specialist support to help ensure that our platforms, and technology fully enables colleagues to deliver policy and programme work.


The IT Operations Manager will be our global administrator for Microsoft 365 platform (Entra ID, Azure Services, MS Defender, SharePoint, Intune, MS Defender, MS Purview) and Product Manager for Microsoft SharePoint. Other areas of work include.

Procuring new laptops and upgrading existing laptops and configuration of new devices via Microsoft Intune / Autopilot. Ensuring laptops are compliant with company policy. Logistical distribution of laptops throughout the network. Maintenance of the ICT asset register. Support with handover and transition to new IT support provider. Overseeing the reaccreditation process for Cyber Essentials Plus Overseeing the upgrade of assets to Windows 11 Supporting the Systems Improvement Project (SIP) team with IT security and SharePoint related matters including but not limited to: Dynamic Security Groups, Azure App registrations, SharePoint site branding. Developing training documentation for new features related to IT and network security, as part of the SIP.

Person specification

About You

It is essential you have previous experience within a similar role within a professional environment. Strong technical skills, a proven track record of delivering support facing services for teams, are flexible and adaptive, and have the capacity to learn quickly. In addition you should have:


Demonstrable experience in securely configuring and deploying laptops via Microsoft Intune / Autopilot Proven track record of acting as a network administrator, managing Entra ID (including App Registrations, SSO, conditional access, security groups), Azure files, Azure Virtual Desktop and Microsoft licencing. Strong experience in acting as an administrator for SharePoint Experience in using eDiscovery search Project / change management experience Experience of implementing or strengthening processes to improve efficiency. Good understanding of business processes including the outsource of procured services. Understanding of Security Operations Centre functions including SEIM and EDR tooling. Experience using SharePoint and client management systems (CRM). Experience of cross-collaboration between multiple departments. Excellent time management, including ability to prioritise tasks and working to deadlines. Strong interpersonal skills and the ability to foster good working relationships. Well-developed oral and written communication skills. Experience providing user support ideally to remote teams. Excellent technical knowledge of Microsoft 365 Platform Good knowledge of tools to support digital delivery.

Benefits

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Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27%

Things you need to know

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Selection process details

To Apply by 9th July 2025, visit our website.

Careers , Westminster Foundation for Democracy (wfd.org)

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : recruitment@wfd.org Email : recruitment@wfd.org
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Recruitment team

* Email : recruitment@wfd.org