Job Description

About Us

Workwear Uniform Group Ltd (WWUGL) is a market leader in the sourcing, design, manufacture, and distribution of technical workwear, PPE, and bespoke corporate uniforms.

With an annual turnover of 100 million and an international presence, the Group comprises multiple brands, each specialising in a distinct stage of the workwear lifecycle. This enables us to deliver end-to-end, cradle-to-grave solutions for household names across construction, healthcare, rail, logistics, banking, retail, and tourism.

In this role, you will support the continued growth of two of our key brands:

Direct Corporate Clothing

- off-the-shelf PPE and workwear contract specialists

Incorporatewear

- bespoke corporate uniform specialists
We are committed to promoting equality, diversity, and inclusion across our workforce and eliminating unlawful discrimination in all its forms.

Job Purpose

The IT Operations Specialist is responsible for maintaining, supporting, and optimising the organisation's IT infrastructure, ensuring reliability, performance, and security of core platforms including the client portal and AutoStore systems. This role supports day-to-day operations, incident resolution across onshore and offshore environments, IT projects, and the onboarding of new customers to ensure smooth and uninterrupted business operations.

Key Responsibilities

IT Infrastructure & Systems

Manage and maintain servers, networks, storage, and virtual environments Perform regular system updates, patches, upgrades, and capacity planning Support on-premise and cloud-based infrastructure (Azure/AWS) Ensure high availability and performance of business-critical systems

Client Portal & AutoStore Systems

Monitor availability and performance of the client portal and AutoStore environments Support integrations between AutoStore, warehouse systems, and business platforms Investigate and resolve system incidents impacting order processing or customer access Assist with onboarding new customers and configuring system access and permissions

Monitoring, Incident & Problem Management

Proactively monitor systems, applications, and networks using monitoring tools Diagnose and resolve hardware, software, and connectivity issues within agreed SLAs Escalate and coordinate complex incidents with third-party vendors when required Perform root cause analysis and implement preventative measures

Security & Compliance

Implement and maintain security controls including firewalls, antivirus, MFA, and endpoint protection Monitor for security incidents and respond to alerts and vulnerabilities Ensure compliance with data protection, cybersecurity, and IT governance policies Support audits and maintain security and access documentation

Backup, Recovery & Business Continuity

Manage backup schedules and verify data integrity and recoverability Perform regular restore tests and disaster recovery simulations Maintain and update disaster recovery and business continuity documentation

User Support & Access Management

Provide Level 2/3 technical support for escalated user and system issues Manage user accounts, permissions, devices, and access rights Support employee onboarding and offboarding processes Deliver technical guidance and knowledge sharing to users

Documentation, Reporting & Continuous Improvement

Maintain accurate documentation of infrastructure, configurations, and processes Produce regular reports on system health, incidents, and performance trends Identify opportunities for automation, standardisation, and service improvement Support IT projects, upgrades, and change initiatives
Key Performance Indicators (KPIs)

System and platform uptime and availability (target ? 99.9%) Client portal and AutoStore incident frequency and severity Mean Time to Resolve (MTTR) incidents and service requests SLA compliance for incident response and resolution Backup success rate and successful recovery test completion Number of recurring incidents following root cause resolution Security incidents and vulnerability remediation times User satisfaction scores for IT support and service delivery Accuracy and completeness of system documentation Successful onboarding of new customers and users without system issues
Required Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) Proven experience in IT operations, system administration, or a similar role Strong technical knowledge of: Windows and/or Linux server environments Networking (TCP/IP, DNS, DHCP, VPN) Virtualisation technologies (VMware, Hyper-V) Cloud platforms (Azure and/or AWS) Familiarity with ITIL practices and service management frameworks Strong problem-solving, communication, and stakeholder management skills
Preferred Qualifications

Certifications such as CompTIA Network+, CompTIA Security+, Microsoft Azure Administrator, or ITIL Foundation Experience with scripting and automation (PowerShell, Bash) Experience supporting warehouse, automation, or logistics systems
Personal Attributes

Proactive, detail-oriented, and highly organised Able to work under pressure and manage multiple priorities Strong team player with a customer-focused approach
Job Types: Full-time, Permanent

Work Location: In person