Job Description

Who We Are & What We Do:

We provide specialist communications services and support for UK businesses, with the best combination of next generation technology software and hardware, in bespoke solutions for our customer's needs.


We're the chosen technology partner for so many companies, both large and small, because:

We listen and treat all requirements as unique We give objective advice, since we're entirely impartial We offer flexible solutions that can scale up or down to suit the budget We give all the support needed, when and how it is needed

We're real people - expert, professional and fun! We're a straight-talking team who are intent on finding the best solution for every customer. And we're big on our community - improving it & supporting it matters to us.

What are we Looking For?

Job title:

IT Project Engineer

Reports to:

Head of Engineering

Hours of Work:

37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) + Occasional out of hours projects and implementations (agreed in advance and paid as overtime or time in lieu)

What is the Role?

As an IT Project Engineer, you will be instrumental in designing and delivering projects for our clients. You will work closely with the Head of Technology to advise end-users on the most appropriate solutions and services for their requirements.


This is primarily a field-based role focused on executing project plans to achieve desired business outcomes. It is ideally suited to a motivated and ambitious IT professional eager to deepen their expertise in Microsoft 365, Azure, networking, advanced connectivity solutions, and managed services.

Key Tasks & Accountabilities

Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects. Key technical escalation point for the business. Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions. Onboarding and understanding new technologies and systems as part of our technology stack. Creating clear documentation, and deployment process in an effective and timely manner. Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively. Able to be self-sufficient, finding resolutions and improving customer outcomes in line with dbfb expectations.

What will You Bring?

Experience:

5+ years proven experience as a Technical Project Engineer or similar role. Proficient in architecting, implementing, and troubleshooting cloud, hardware, software, and networks. Strong knowledge of Microsoft operating systems, Azure and Microsoft 365. Strong knowledge of Meraki, Watchguard and cloud networking technologies. Experience with Entra ID, Group Policy, Endpoint Manager and other administrative and security-focused solutions. Strong project management experience in liaising with customers and internal project teams to ensure project progress communicated effectively. Experience of the Cyber Essentials framework and general best practices.

Competencies:

Resolution driven, always striving for a positive response and delivery of options to customer's IT and network constraints. Commercially aware of solutions and adhering to best practice, compliant with supplier, and vendor terms of service. A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution. A tenacious attitude with a desire to deliver over and above the customers' expectations. Ability to engage with customers and 3rd parties in a professional and proficient manner. Able to demonstrate a confident and friendly approach. Business acumen with a keen eye for development opportunities, skilled at time management and workload prioritisation. Adaptability to continue to deliver service excellence in a fast-changing environment. Enthusiastic personality, demonstrating a strong desire to learn and progress.

Qualifications:

A bachelor's degree in a relevant subject (Computer Science, Information Technology, etc) is ideal. Relevant industry certifications with proven implementation is a plus Full valid UK driving licence is required.

What is in it for You?

Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deals to work with us: A competitive salary (40,000-45,000) depending on experience), Profit Share annual bonus, development plan, 25 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, Van provided to get around to customer sites.


Plus genuinely great co-workers who want to see the company and each other succeed, and we always have fruit, cakes and sweets on the go.

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 5 pillars of success: People, Platforms, Services, Solutions and Sustainability.


Our people are the key to all our success and we are committed to identifying and working to each individual's strengths, to create a balanced and innovative atmosphere and a consultative way of operating.


All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

Customer Focused Accountable Commercially Aware Team Working/Collaboration * Innovative