Job Description

Candidate Specification

Essential:

• Experience of working in an IT Applications team.
• Understanding and experience of an IT Applications support model
• Broad knowledge of Productivity Applications especially the Office 365 components, including but not limited to:
• The Office 365 tenant
• SharePoint Online
• Exchange Online
• Office 365 Groups
• Microsoft Teams
• OneDrive for Business, including the sync client
• Office 365 Pro Plus
• Experience of IT service management processes.

Desirable:

• Experience of working in an IT Applications team as part of a multinational organisation
• Membership of the Microsoft 365 Club / Office 365 Club or similar
• Experience in service ownership
• Microsoft Office 365 MVP
• Basic Project Management skills
• Business Analysis skills
• Application development skills
• Microsoft IT certifications
• Experience of agile delivery
• Experience in customer facing roles

Personal Attributes:

• Excellent English communication skills - verbal and written.
• Ability to communicate with both technical and non technical stakeholders
• Excellent interpersonal skills.
• A motivated team player to work as part of the team to meet deadlines.
• Superior analytical, evaluative, and problem-solving abilities.
• Logical and analytical approach to problem solving and finding solutions.
• Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.
• Motivated to take on increasing responsibilities and drive career progression

Formal Education & Certification:

• A relevant degree or equivalent is highly desirable or a BE/B Tech/MCA from a reputable institute.
• MCSA or MCSE or relevant certification in Microsoft Office 365 is desirable
• Business Analysis Diploma or equivalent is desirable
• ITIL V4 foundation is desirable.

#LI-NG

We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.



Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees?

Work as part of an agile team to ensure the stable and efficient delivery of the services within the Productivity Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service.

Key Duties and Responsibilities:

• To take ownership of selected services within the Productivity Applications Delivery Team portfolio and move them through their service lifecycle.
• Develop long strategies, continual service improvements to facilitate the improvement of Productivity Applications through the service lifecycle.
• Providing level three and four support for products in the portfolio of services provided by the Productivity Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service.
• Monitor and maintain system performance of Microsoft 365 applications
• Maintain technical support documentation through Knowledge Base Articles, and other internal communication methods
• Proactively seek out information from the Microsoft Community to make valuable /informed contributions to our service roadmaps for Microsoft 365 / Office 365
• Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.

Contract Type

Permanent

Discipline

Information technology

Job Profile

About the business unit
Mott MacDonald\'s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

How to apply
To apply for this role, please complete our 15-minute application via our website. Our talent acquisition coordinators aim to provide feedback within 5 working days with the outcome of your application. More information about our application process can be found . If you have any questions regarding your application or the role, please reach out to the dedicated recruiter listed who will be more than happy to help.

Did you know that Mott MacDonald is one of the world\'s largest employee-owned businesses? This means that we are not accountable to external stakeholders and are in control of our own future. This creates a unique culture where decisions are made for the benefit of the staff/company over the long term.

We are proud to be a one of Glassdoor\'s top 25 employers to work for in the UK in 2023, as well as being recognised by the and market and consumer data company Statista as one of the UK\'s leading and highly recommended management consultants in: Construction & Infrastructure, Energy, Utilities & Environment, Public & Social Sector, Sustainability, and Travel, Transport & Logistics.

We offer some fantastic benefits including:

• Pension matched up to 7%
• Life insurance
• An annual professional institution subscription
• Continuous development opportunities - because we want you to thrive
• Agile/flexible working - because life isn\'t 9-5
• Enhanced parental leave; shared parental leave policies - for parents and care givers
• Annual bonus scheme
• Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans
• Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources
• Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities
• The opportunity to make a difference; learn more about our

Recruiter Contact

Nikki George

Website Region

Europe and Central Asia

Website Sector

Corporate services

Sector

Corporate Services

Job details page image

Work pattern

Full time

Other Information

Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can assist.

Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.

More about Mott MacDonald
We\'re a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients\' businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person\'s differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence.

Mott MacDonald