Job Description

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP's, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

Lilliput Surgery

Poole Road Medical Centre

Wessex Road Surgery

Heatherview Medical Centre

Fernside Surgery

Parkstone Tower Practice

Shore Medical are seeking an

IT Support Assistant,

to be part of the Primary Health Care Team based at our

Heatherview Medical Centre

in Poole, Dorset on a permanent, part-time basis. 30 hours per week over 4 days. Monday to Friday. Working pattern Monday, Tuesday, Thursday & Friday 8am-4pm (30 min unpaid lunch).

The purpose of this role is to offer general assistance to the 6 practices across the Shore Medical Group in all aspects of IT. The successful candidate will provide comprehensive IT support and assistance to staff at all levels of the organisation and will be expected to deliver IT support across all 6 surgeries on a rotational basis. Experience of using SystmOne would be an advantage.

Job responsibilities:

Running S1 reporting to identify any tasks and path results requiring re-assignment

Produce system expertise to resolve problems and enhance processes

Assist in in running reports within the IT system as requested

Manage starters/leavers login/smartcards

Ensure that new staff are set up with the necessary access for their specific role

Support all staff with any SystmOne issues and if unresolved - escalate where appropriate

Create and amend letter templates within SystmOne

To be Shore Medical's main point of contact for all IT aspects and to manage any reported issues by liaising with Trusted Technology and Focus(Our telephone provider) as and when required

Provide IT training for all new staff on current IT systems

To trouble shoot and solve any IT/Network/Printer problems

To assist in delivering exceptional service

To assist in creating self-help documents for staff to resolve basic IT related issues- trouble shooting guides

To maintain the computer systems in an accurate and secure manner

To undertake any other duties within the scope of your role and within your skillset as requested

This list is not exhaustive.

Confidentiality and Data Protection:

Confidential and personal information related to staff, patients and Shore Medical must not be disclosed within or outside the place of work, except in the proper discharge of duties. It is the responsibility of all staff to be aware of their obligations in respect of the General Data Protection Regulation 2018, as outlined in practice policy and procedure.

Health and Safety:

Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety policy, the practice Staff Handbook and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role. Undertaking periodic infection control training as required. Reporting potential risks identified.

Equality and Diversity:

Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment.

All employees

have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.

Thepost-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Vulnerable Adults, Children & Young People:

All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This will include timely attendance at relevant training events and compliance with practice procedures.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual development review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect their own work. Participate in audit where appropriate.

Environment:

Working conditions will be office based requiring the use of display screen equipment. There may be occasional exposure to direct/indirect emotional circumstances.

Please note that you may be required to work across any of the Shore Medical Group Practices in line with business needs and requirements.

Job Types: Part-time, Permanent

Pay: 14.85 per hour

Expected hours: 30 per week

Benefits:

Company events Company pension Cycle to work scheme Employee discount Free parking On-site parking Sick pay Store discount
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Work Location: In person

Reference ID: IT Support Assistant - 14/05/2025
Expected start date: 09/06/2025