Job Description

IT Support / Assistant (part time - 25 hrs per week)
28k - 29.5k pro rata
Mon - Fri 9am - 2pm
Based - Fulham, London SW6
Immediate start
Role purpose:
Proactive and customer-focused, this role is the first point of contact for technical support,ensuring smooth operations of our IT systems and providing exceptional service to staff and stakeholders.
Key Responsibilities:

• Provide day-to-day support for staff and stakeholders using SharePoint, Microsoft Teams,Office 365, VoIP telephone system, mobile phones/tablets, AV equipment and our in-house CRM Pyramid including troubleshooting common issues and escalating more complex problems to our ICT contractor's and line manager as required.

• Support the administration and basic configuration of the digital systems, ensuring user accounts and permissions/access rights are kept up-to-date and in line with current best practice for cyber security and wider digital infrastructure.

• Assist in monitoring and maintaining the organisations ICT equipment, network infrastructure & CCTV, reporting faults and liaising with our ICT contractors and line manager for resolution.

• Support our ICT contractor's external helpdesk to ensure IT problems are logged, tracked, and resolved promptly, maintaining good communication with users and stakeholders throughout.

• Assisting with staff onboarding process, set up new user accounts and equipment.

• Maintaining accurate and complete IT documentation such as equipment inventory,certification, guidelines explaining specific software and hardware processes.

Person Specification
ICT Assistant (part-time)
Two-year fixed-term contract (FTC)
Education and Qualifications:

• 8 GCES's - grades 6 to 9

• Diploma or degree in an Information Technology (IT) subject.

Experience:

• Experience of Windows 11, Office 365, Microsoft Teams and SharePoint.

• Experience of maintaining desktop PC's, laptops, mobile phones/tablets and networking infrastructure.

Skills and Knowledge:

• Knowledge of Cybersecurity including cyber essentials.

• Ability to manage own schedule, be proactive and balance competing and diverse priorities.

• Be an effective communicator.

• Ability to manage multiple priorities and work under pressure.

Core Competencies:

• Customer Focus

• Communication: Conveys information clearly and confidently to varied audiences.

• Equality & Diversity: Upholds and promotes a respectful, inclusive environment.

• Health & Safety Awareness: Understands and implements safe practices and safeguarding protocols.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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