Job Description

IT Venue Technician

Responsible to

: IT Manager

Location:

Manchester

Salary:

To be discussed at interview

What you'll be doing

Oversee and manage the IT ticketing system to address technical issues efficiently. Prioritize and resolve IT support tickets within established timelines. Ensure all technical systems and equipment within each venue are in optimal working condition. Perform routine maintenance, troubleshoot issues, and conduct repairs when necessary. Work closely with the IT Installations Manager to support venue installations and setups. Collaborate with the Venue and Operations Support team to provide technical assistance when required. Liaise with third-party vendors and service providers to ensure optimal functionality of systems. Facilitate collaboration with external partners to maximize the use of systems and technologies. Identify opportunities to enhance system utilization and efficiency. Implement strategies to maximize the functionality and usability of technical systems.

Key Skills/Experience

Good written and verbal communication skills Willingness to learn and take ownership of tasks Strong analytical and problem-solving skills. Knowledge of EPOS, PDQ's and CCTV systems would be desirable Experience working with and troubleshooting Windows 10 & 11 operating systems Basic knowledge of networking (Unifi Infrastructure) would be desirable but not essential Microsoft 365 admin centre knowledge (including SharePoint, Exchange and Teams) would be desirable Experience setting up company mobile phones

Working Arrangement

Tuesday to Saturday - Manchester venue/WFH/venue visits as business requires. Flexibility to work evenings, weekends & Bank Holiday when required. Hotel overnight stays as required to meet the needs of the business. Attend and participate in company meetings. Multiple platforms for communicating with HQ Support & site teams to include phone, email and Teams. Casual dress code

What We'll Offer

Competative Salary Private Health insurance & benefits through Vitality Friends and family discounts across the Lane7 Group Company contribution pension Cycle2Work scheme partnered with Halfords Octopus Electric Car Scheme Refer a friend scheme
Sometimes you may be asked to work outside your comfort zone and carry out any reasonable request made by a Senior Team Member that hasn't been mentioned before.




Please make sure you have read our employee handbook. We have a set of behaviours and policies that are vital to the running of our business; please make sure you read, follow, and understand these.


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