As a Junior Call Centre Assistant, you will play a key role in supporting the call centre team by managing inbound and outbound calls, assisting customers with enquiries, and helping to maintain accurate records. This role is ideal for someone eager to start a career in marketing and customer service.
Key Responsibilities:
Handle incoming customer calls professionally and efficiently
Make outbound calls to support marketing campaigns and follow up on leads
Record and update customer information using CRM systems
Assist with appointment scheduling and customer follow-ups
Support the call centre team with general administrative tasks
Collaborate with sales and marketing teams to ensure smooth communication
Maintain high standards of customer service
Requirements:
Excellent verbal communication and listening skills
Calm and professional approach to customer interactions
Strong organisational skills and attention to detail
Basic computer skills and ability to learn new software quickly
Positive attitude and willingness to learn
Previous experience in customer service or call centres is an advantage but not essential
Benefits:
Full training and ongoing support
Friendly, supportive team environment
Opportunities for growth and development
Join us as we strive to deliver outstanding service to our customers while fostering a supportive workplace culture!