Job Description

Role Overview

As a

Junior Customer Service Advisor

, you'll be the first point of contact between our company and potential customers. You'll support campaign efforts by handling enquiries, resolving issues, and ensuring every interaction reflects our high standards of professionalism and service.

Key Responsibilities

Interact with customers face-to-face, via phone, and online to provide information about products and services Assist in resolving customer queries in a friendly and efficient manner Gather customer feedback and report key insights to the marketing team Support ongoing promotional campaigns by maintaining accurate product knowledge Maintain a high level of professionalism and brand representation at all times Work as part of a team to meet customer satisfaction targets and campaign goals

Who We're Looking For

We welcome individuals who are passionate about people and have a desire to grow their career in a customer-focused environment.

Key qualities include:

Excellent communication and interpersonal skills Strong problem-solving attitude and attention to detail Willingness to learn and take on new challenges Reliable, motivated, and team-oriented Previous customer service experience is a plus but not required

What We Offer

Full training and mentorship from experienced professionals A supportive and collaborative working culture Opportunities for career progression within marketing and customer service

If you're ready to kickstart your career in marketing with a people-first company, we'd love to hear from you!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Sheffield S1 4QZ (required)
Work Location: In person

Application deadline: 22/06/2025
Expected start date: 23/06/2025