, you will support our clients and campaign teams by delivering outstanding customer care. Whether answering questions, resolving issues, or ensuring satisfaction, you will be central to maintaining the high standards that set us apart.
Key Responsibilities:
Handle customer enquiries via phone, email, and face-to-face
Provide prompt, helpful, and professional support to clients and consumers
Maintain detailed records of interactions using our CRM system
Assist in resolving customer complaints or concerns with a calm, solution-oriented approach
Communicate feedback from customers to relevant internal teams
Collaborate with marketing and events teams to support campaign delivery
Represent the brand positively in all customer interactions
What We're Looking For:
Excellent verbal and written communication skills
Friendly, approachable, and empathetic demeanour
Highly organised with attention to detail
Willingness to learn and take on feedback
Ability to stay calm under pressure and solve problems efficiently
Passion for customer care and marketing
Previous experience in customer service or retail is helpful but not required
What We Offer:
Full onboarding and ongoing training
Career progression opportunities into marketing, sales, or account management
Fun, inclusive team culture with regular team-building events
Opportunity to work with exciting brands and national campaigns
Kickstart your career in customer service with a marketing company that values growth, energy, and people-first thinking.
Apply now and join a team that puts people at the heart of every campaign.