Job Description

Role Overview:

As a Junior Customer Service Agent, you'll be responsible for handling enquiries, resolving customer issues, and providing general support for our marketing campaigns. You'll act as a key point of contact, helping us maintain strong relationships with customers and ensuring a positive brand experience from start to finish.

Key Responsibilities:

Respond to customer enquiries via phone, email, and live chat in a timely and professional manner Assist with customer concerns, complaints, and questions, ensuring swift and effective resolution Maintain accurate records of customer interactions and feedback Support the marketing team with campaign-related communication Provide insights and suggestions to improve customer satisfaction Represent client brands with professionalism and enthusiasm Collaborate with internal teams to ensure consistent messaging and service delivery

What We're Looking For:

Excellent communication and interpersonal skills Friendly, positive attitude with a customer-first approach Ability to stay calm under pressure and manage multiple tasks Good organisational and time-management skills Eagerness to learn and grow within the company Previous experience in customer service or a client-facing role is a plus, but not essential - full training provided

What We Offer:

Full training and ongoing support A vibrant, team-oriented work environment Opportunities for career progression within the company Exposure to various aspects of marketing and client relations Regular team events, incentives, and recognition for outstanding performance

Interested?

If you enjoy helping people, solving problems, and want to kick-start your career in a marketing environment, we'd love to hear from you. Apply now with your CV and a brief cover letter telling us why you're the right fit.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

United Kingdom, LS7 3JB (required)
Work Location: In person

Application deadline: 09/06/2025
Expected start date: 09/06/2025