As a Junior Customer Service Agent, you'll be responsible for managing customer enquiries, resolving basic issues, and providing outstanding support on behalf of our marketing campaigns. This is a fantastic entry-level role for someone looking to build a career in customer service and marketing.
Key Responsibilities
Respond to customer enquiries via phone, email, or live chat in a timely and professional manner
Provide clear, concise, and accurate information about services and promotions
Handle basic complaints and escalate complex issues to senior team members
Log interactions accurately using internal systems
Work closely with the marketing and sales teams to understand client campaigns
Support day-to-day operations and administrative tasks
Maintain a high level of customer satisfaction through excellent service
Requirements
Strong communication and interpersonal skills
A positive and proactive attitude
Basic computer literacy and willingness to learn new systems
Ability to multitask and manage time effectively
Enthusiasm to grow within a supportive team environment
What We Offer
Full training and continuous development
Friendly and inclusive team culture
Clear career progression opportunities
Regular team events and incentives
Interested in building a rewarding career in customer service and marketing? Apply today to become a Junior Customer Service Agent and start making an impact from day one.