Job Description

Role Overview:

As a

Junior Customer Service Agent

, you'll act as a key point of contact between our clients and their customers. You'll be responsible for ensuring excellent service delivery, resolving queries, and providing a friendly, professional experience at every interaction.

Key Responsibilities:

Represent client brands professionally through face-to-face, phone, or event-based interactions Respond to customer inquiries, concerns, and feedback in a timely and positive manner Maintain detailed records of customer interactions and resolutions Work collaboratively with the marketing and sales teams to improve customer engagement Support campaign performance by delivering top-tier service and product knowledge Provide feedback on customer trends and suggest areas for improvement

Requirements:

Excellent communication and interpersonal skills A positive attitude and customer-first mindset Ability to work in a fast-paced, team-oriented environment Basic computer literacy No prior experience required - full training is provided

What We Offer:

Comprehensive onboarding and continuous training Supportive and inclusive team environment Clear opportunities for career progression Regular team incentives, social events, and networking opportunities

How to Apply:

If you're friendly, driven, and ready to kick-start your career in customer service and marketing, apply now with your CV and a brief cover note.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

United Kingdom, LS7 3JB (required)
Work Location: In person

Application deadline: 15/06/2025
Expected start date: 16/06/2025