Job Description

We are looking for a motivated and customer-focused

Junior Customer Service Assistant

to join our growing marketing team. This is an excellent opportunity for someone looking to start their career in customer service and marketing, gaining valuable experience in a fast-paced, team-oriented environment.

As a Junior Customer Service Assistant, you will be the first point of contact for customers, providing information, resolving enquiries, and ensuring a positive experience. You'll also support marketing campaigns by engaging with customers, gathering feedback, and representing client brands professionally.

Key Responsibilities

Deliver excellent customer service in person, over the phone, and via email. Assist with handling customer enquiries, complaints, and feedback in a professional manner. Support marketing campaigns and promotional activities by engaging with customers. Maintain accurate customer records and report insights to the management team. Collaborate with colleagues to ensure seamless communication and customer satisfaction. Represent client brands with professionalism and enthusiasm at all times.

What We're Looking For

Excellent communication and interpersonal skills. A friendly, professional, and customer-focused attitude. Strong organisational and problem-solving abilities. Ability to work well in a team and adapt to a fast-paced environment. A willingness to learn and develop new skills. No previous experience required, full training will be provided.

What We Offer

Full training and ongoing support to help you grow. A positive, team-oriented work environment. Opportunities for career progression in customer service and marketing. The chance to work with well-known brands and make a real impact.

Ready to take your first step into customer service and marketing? Apply now and join our dynamic team!

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work Location: In person