Job Description

About the Role

We are looking for a motivated Junior Customer Service Coordinator to join our marketing team. In this role, you will support the smooth running of our customer service operations by coordinating daily tasks, managing client communications, and assisting with service delivery. This is an excellent opportunity to gain practical experience in customer relations within a dynamic marketing environment.

Key Responsibilities

Coordinate and manage daily customer service activities to ensure timely responses and resolutions. Act as a liaison between clients, customer service agents, and the marketing team. Assist in maintaining and updating customer records and databases. Monitor customer inquiries and escalate issues to relevant teams when necessary. Support the team in scheduling appointments, follow-ups, and service callbacks. Help prepare customer service reports and feedback summaries. Contribute to improving customer satisfaction by suggesting enhancements to service processes.

Requirements

Strong communication and interpersonal skills. Excellent organisational and time management abilities. Detail-oriented with an ability to multitask efficiently. Positive attitude and eagerness to learn. Basic computer skills, including MS Office and CRM software familiarity. Previous experience in customer service or coordination roles is a plus but not essential.

Benefits

Comprehensive training and development opportunities. Friendly and supportive work environment. Opportunities for career growth within the marketing and customer service teams.

Ready to kick-start your marketing career?

If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV!

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking Sabbatical Sick pay
Work authorisation:

United Kingdom (required)
Location:

Leeds LS1 (required)
Work Location: In person