Job Description

Role Overview

We are seeking a proactive

Junior Customer Service Coordinator

to join our growing team. In this role, you will assist in managing customer interactions, coordinating service delivery, and ensuring client satisfaction while supporting the wider marketing team in their projects.

Key Responsibilities

Coordinate and manage incoming customer service requests and enquiries. Support clients by providing timely information, updates, and resolutions. Work closely with marketing and sales teams to ensure seamless communication. Assist in maintaining accurate customer records and reports. Help streamline customer service processes for improved efficiency. Identify opportunities to enhance the customer journey.

Requirements

Strong communication and interpersonal skills. Excellent organisational abilities and attention to detail. Ability to handle multiple tasks and meet deadlines. Positive, solution-oriented mindset. Previous customer service or coordination experience is an advantage but not essential.

What We Offer

Full training and ongoing professional development. Opportunities for career progression in customer service and marketing. A supportive and collaborative team environment.

If you're ready to start your career in customer service within a dynamic marketing environment, apply now and help us deliver exceptional client experiences!

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work authorisation:

United Kingdom (required)
Location:

Liverpool L1 0BP (required)
Work Location: In person