Job Description

Role Overview:

As a Junior Customer Service Specialist, you'll play a vital role in representing our clients and delivering exceptional customer experiences. Working on-site across various campaigns, you'll help answer questions, resolve concerns, and ensure customer satisfaction - all while gaining practical experience in both marketing and customer engagement.

Key Responsibilities:

Act as the first point of contact for customer queries during live campaigns Provide clear and accurate product/service information Build positive relationships with customers and promote brand loyalty Assist in resolving complaints or concerns promptly and professionally Collect and report customer feedback to support campaign improvements Represent client brands with professionalism and enthusiasm Work collaboratively with marketing and events teams

What We're Looking For:

Excellent communication and interpersonal skills A friendly, confident, and helpful attitude Passion for delivering great customer service Eagerness to learn and grow in a customer-facing role Ability to work well in a team and under pressure No previous experience necessary - full training provided

What You'll Gain:

Hands-on experience in customer service and marketing Comprehensive training and mentoring Clear progression opportunities A positive and supportive team culture Opportunities to work with exciting brands across various campaigns

Ready to kick-start your marketing career?

If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work authorisation:

United Kingdom (required)
Location:

Leeds LS1 (required)
Work Location: In person