Job Description

Junior IT Technician

Bechtle is a multinational technology company with a business model combining information technology services with the direct sale of hardware and software IT products, as well as the operation and maintenance of IT infrastructure for industrial customers and public-sector clients.

As an IT Technician you will be responsible for daily resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues including network connectivity.

Job Role

Directly resolve end user hardware and software issues Communicate with users from acceptance to completion of tasks Reach out to senior IT staff for guidance on higher level issue Setup and configure new systems Create and maintain company PC images Troubleshoot and repair software and hardware issues Install software Keep operating systems, software, and drivers updated Inventory new systems and manage excess systems and peripherals Manage equipment in customer immersion room Keep users appraised of status of system repairs Advise manager and senior IT staff of end user policy violations Offer suggestions to reduce recurring issues or improving end users computing experience Supporting PCs, in an Active Directory environment Researching and troubleshooting software and hardware issues Network connectivity troubleshooting Resolving malware/antivirus infections

Job Requirements

Ideally 6-12 months experience in a similar role Demonstrable passion for technology Forward thinking and a problem solver. Ability to juggle tasks and prioritize correctly. Keep up to date with new technologies. Approachable and able to work as part of the wider team. Ability to work as part of a team and display teamwork.

What we offer

Salary - 25,000 - 29,000 Location - close to the M4 with a modern, up to date living space and ample parking Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. *Increases with time spent

Experience

Proven track record in a similar role. Understanding of IT needs and requirements with a SME. 1-2 years' experience in a similar role would be beneficial. Interest in IT, gaming, technical elements of IT

Reports to: Head of Internal IT

Job Types: Full-time, Permanent

Pay: 25,000.00-29,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee mentoring programme Health & wellbeing programme Private medical insurance Sick pay
Work Location: Hybrid remote in Chippenham SN14 0GF