Job Description

Join DACHSER - Where Logistics Meets People

Role:

Key Account Administrator

Contract:

Permanent

Location:

Dartford

At DACHSER, we're more than a global logistics provider--we're a connected family moving over 83 million shipments a year, from fashion and DIY to life-saving medical supplies. Ranked among the world's top logistics companies, we don't just move goods--we keep the world running.

Why DACHSER?

What sets us apart is our people. Your ideas matter here. Your energy drives success. And you'll be part of a fast-paced, supportive team that's shaping the future of logistics.

About the Role

As a Key Account Administrator, you'll be at the heart of our customer experience--ensuring smooth onboarding, building strong relationships, and supporting operations through our internal systems. You'll juggle multiple tasks, meet deadlines, and help drive business growth with precision and care.

Key Responsibilities

Manage key account admin and support outbound customer service Onboard new customers and nurture long-term relationships Administer shipments using DACHSER's internal IT systems Maintain high standards while managing inboxes and responding to customer needs Collaborate with internal teams to ensure seamless service Handle system admin tasks to support logistics processes Communicate shipment updates and issues using event management tools Accurately record activities for reporting and quality control

What We're Looking For

Proven customer service experience with strong communication skills Ability to build and maintain customer relationships Highly organised and able to multitask under pressure Comfortable using internal systems and logistics platforms Confident with Microsoft Office (Excel, Word, Outlook) Quick to learn new software Knowledge of customs/import/export procedures (a plus, not essential)

Benefits That Support You

Free on-site parking Life assurance (Death in Service benefit) Employee Assistance Programme Exclusive employee discounts (holidays, fashion, gyms, and more) Flexible pension plan Health perks (eye tests, vouchers) Referral rewards Long service awards

Join Our Inclusive Team

At DACHSER, we celebrate diversity and welcome everyone. We believe that different perspectives drive innovation and success. Logistics is a people business--and we'd love to have you on board.

Job Types: Full-time, Permanent

Application question(s):

What are your Salary Expectations?
Work Location: In person