Job Description

CMP was established in 1989 as the UK's first independent Workplace Mediation Company. We provide employers and their people with world-class HR and ER services and allied training.

We're looking for a Key Account Coordinator to support and strengthen our partnership with a major client. You'll act as one of the key points of contact for this account, ensuring smooth operations, proactive communication and exceptional service delivery.

This is a full-time, permanent role based in our Bassingbourn offices, reporting into the Customer Success Lead within the Customer Success team.

Project Coordination

1. Supporting all areas of project coordination for this key account, including:

a. Acting as a key point of contact alongside the Customer Success Lead, Account Team Leader and Client Relationship Manager

b. Setting up projects on required systems

c. Ensuring all case information received by the client is complete and accurate

d. Reporting to the Customer Success Lead on changing aspects of delivery, including dates, size of project, volume of project

e. Ensuring all stakeholders have access to the required and correct documentation at all stages for delivery and evaluation

f. Ensuring weekly reporting is updated, accurate and distributed in line with contractual requirements

2. Supporting the Customer Success team in monitoring over/under delivery on the key account

3. Inputting data into systems and databases which includes evaluation data and confidential Equalities data

4. Liaising with the Finance department at project close-down, including the raising of pro forma invoices in line with case delivery, confirming purchase orders and confirming payment being made

5. Checking and approving Associate invoices against timesheets on the relevant systems and platforms

Compliance

1. Adhering to and working in accordance with agreed Company policies, procedures and practice, inclusive of Health & Safety at Work requirements and Equal Opportunities

2. Ensuring compliance with our Information Security policies, identifying if/when stakeholders need additional support to remain compliant with ISO27001 and CE/CE+

3. Complying with company document management system and version control

4. Developing and maintaining positive relationships internally and externally, as well as with CMP Associates

Person Specification

1. Ideally 2 years of providing administration/coordination of a business-to-business service delivery

2. Experience of using CRM databases, such as SalesForce is preferred but not essential

3. Excellent verbal and written communication skills with attention to detail

4. Excellent Microsoft software skills - including Word, Excel and PowerPoint

5. Self-motivated with the ability to work well in a fast paced, dynamic team environment

6. Ability to engage with all Stakeholders in a confident and professional manner

Job Types: Full-time, Permanent

Pay: 24,570.00-26,570.00 per year

Benefits:

Casual dress Company events Free parking On-site parking Referral programme Sick pay
Work Location: In person