Job Description

Vacancy No

VN926

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About the role

The Global Travel Team's (GTT) mission is to guide our clients to their perfect destination(s), considering factors like the season, budget, and personal interests. Positioned as 'the front of house' they will often be our clients first experience of Audley and are confident in articulating our brand values, discussing our range of product, and providing exceptional customer service along the way.


As the Lead Allocator, you'll oversee the smooth distribution of new sales enquiries to our Global Travel Team. With a high proportion of our new sales enquiries arriving into the business via our web form, it is a pivotal role in ensuring that clients receive swift contact from one of our Global Travel Advisors. Whilst the role is largely administrative in nature, you will operate in a dynamic environment and will need to excel in efficiency and organisation.


You'll collaborate closely with Global Travel Managers to uphold exceptional client service standards through timely communication and sound decision-making skills.



The role is located in either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.


Key responsibilities include:

Lead Allocation:

Your main responsibility will be managing the Quest (internal CRM) trip and lead queue for the Global Travel team and allocating new enquiries to the Global Travel Advisors. Ensuring that each lead is assigned to the right person at the right time by utilising the department lead tracker and input from Global Travel Managers. Working autonomously in the role you will be responsible for overall decision-making, with the support and guidance from Global Travel Managers.

Communication & Administrative Support:

Collaborating closely with Global Travel Managers to understand team capacity and availability, and to provide timely updates on lead allocation challenges and opportunities. Highlighting any capacity issues early and communicating them to the GTT management team for decision-making. Cross-functional communication with Marketing, Administration, Client Experience, and Trade teams, as necessary. Providing administrative support to Global Travel Managers during periods of lower lead volumes, primarily related to team capacity and planning.

About you

You'll have strong organisation and planning skills and are capable of multitasking and prioritising effectively. You'll possess excellent communication skills across various channels and are a confident decision maker.



Additional experience required:
Ability to work in an agile environment, supporting team objectives with administrative tasks where reasonable. Good time management skills, understanding time boxing and prioritising tasks to maximise individual and team productivity. Calm under pressure with a resilient approach, particularly during periods of increased demand. Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook. Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel.

What you'll get in return

Holiday - 25 days rising to 30 days with length of service Hybrid working A day off for your birthday A day off for volunteering to support a charity, local support group or community work of your choice Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling Enhanced family leave Enhanced pension scheme Life insurance Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites Gympass - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers Sabbatical leave Long service awards

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country

United Kingdom

Location

Hybrid; London; Witney

Salary

25,000-28,000